Ally Sinen

• Improved overall cleanliness and sanitation standards by implementing effective cleaning procedures and protocols.
• Trained and supervised staff members for optimal performance in daily cleaning tasks, resulting in increased efficiency
• Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
• Ensured completion of cleaning tasks within scheduled timeframes for high customer satisfaction.
• Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels.
• Trained and mentored all new personnel to maximize quality of service and performance.
• Streamlined communication between team members and management, fostering a positive work environment conducive to productivity.
• Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
• Consistently exceeded client expectations by delivering exceptional service and maintaining a strong attention to detail.
• Conducted regular inspections of facilities to ensure consistent cleanliness levels, addressing any issues promptly.
• Promoted teamwork among employees through regular meetings and open dialogues about shared goals, fostering a collaborative atmosphere within the organization.
• Implemented safety guidelines for staff members, reducing workplace accidents and promoting a safe working environment.
• Addressed customer complaints promptly by investigating issues thoroughly and implementing corrective actions when necessary.
• Ensured adherence to all relevant industry regulations and company policies during daily operations at various worksites.
• Adapted quickly to changing client requirements or unexpected challenges by adjusting schedules as needed while maintaining quality standards.
• Demonstrated commitment to continuous improvement by seeking feedback from clients and team members, applying lessons learned to future operations.
• Maintained detailed records of completed tasks to track progress towards established goals and ensure compliance with client expectations.
• Assisted in hiring process by interviewing potential candidates and selecting top performers.
• Coordinated, directed and monitored cleaning staff in periodic cleaning and terminal cleaning duties by use of manual and electrically powered tools and equipment.
• Cultivated strong relationships with clients through clear communication and attentiveness to their needs, resulting in repeat business.
• Conducted recruitment, interview and selection processes to induct new staff in accordance with business policies.
• Increased employee performance through effective supervision and training.
• Placed orders for housekeeping supplies and guest toiletries.
• Completed schedules, shift reports, and other business documentation.
• Disposed of trash and recyclables each day to avoid waste buildup.
• Communicated repair needs to maintenance staff.
• Managed laundry sorting, washing, drying, and ironing.
• Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
• Implemented daily, weekly and monthly cleaning routines for staff to follow.
• Scheduled and prioritized tasks to staff, overseeing work completion.
• Trained and mentored new staff on cleaning and safety protocols.
• Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
• Developed and maintained comprehensive inventory system to track equipment and supplies.
• Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
• Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
• Established and enforced safety protocols and guidelines for staff.
• Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.
• Coordinated with outside vendors to provide supplies and equipment for staff.
• Evaluated employee performance and recommended promotions, transfers and dismissals.
• Trained and supervised staff members for optimal performance in daily cleaning tasks, resulting in increased efficiency.
• Developed customized cleaning schedules tailored to client needs, ensuring timely completion and customer satisfaction.
• Evaluated employee performance regularly, providing constructive feedback and opportunities for professional growth.
• Provided ongoing coaching for employees struggling with specific tasks or responsibilities to improve overall skill set within the team.
• Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
• Conducted regular room inspections to verify compliance with housekeeping standards.
• Conducted regular audits of public spaces and staff work areas to maximize quality control.
• Addressed customer feedback and complaints to maximize satisfaction.
• Prepared working papers, reports and supporting documentation for audit findings.
• Managed last-minute schedule changes with minimal disruption to daily operations or customer service levels.
• Provided support during periods of high demand by stepping in as needed to cover shifts or manage urgent tasks effectively.
• Maintained accurate records of employee vacation time, personal days, and sick leave to ensure proper coverage at all times.
• Set schedules for staffs by planning and designating shifts and hours.
• Interceded between employees during arguments and diffused tense situations.
• Maintained strict adherence to deadlines, successfully delivering reports on time without compromising quality.

• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Worked flexible hours across night, weekend, and holiday shifts.
• Managed time efficiently in order to complete all tasks within deadlines.
• Organized and detail-oriented with a strong work ethic.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Proved successful working within tight deadlines and a fast-paced environment.
• Demonstrated strong organizational and time management skills while managing multiple projects.

Trained cleaning staff in advanced sanitization techniques for healthcare settings.

• Ensured smooth day-to-day operations by addressing any workflow disruptions promptly and effectively.
• Developed strong relationships with vendors, improving collaboration and negotiation outcomes.
• Coordinated logistics activities, ensuring timely delivery of products and services to clients.
• Improved customer satisfaction rates through timely communication and effective issue resolution.
• Maintained a safe working environment by enforcing strict adherence to health and safety guidelines.
• Collaborated with key stakeholders to develop strategic plans for organizational growth.
• Provided ongoing training to team members, enhancing skillsets and overall productivity.
• Managed budgets and financial reporting, providing accurate insights into company performance.
• Reduced operational costs through effective resource allocation and management.
• Implemented inventory management systems, reducing stock discrepancies and wastage.
• Analyzed data and metrics to identify areas of improvement in operational performance.
• Streamlined operations by implementing efficient processes and systems.
• Implemented quality control measures to ensure compliance with industry regulations and standards.
• Evaluated employee performance regularly, providing constructive feedback for professional development opportunities.
• Championed change management initiatives, successfully transitioning the organization during periods of growth or restructuring.
• Established and maintained productive staff relationships to Improve workplace morale, increase productivity and enhance personal growth.
• Created and managed knowledge base to address frequently asked questions and offer how-to guides and troubleshooting instruction.
• Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
• Drove team engagement to achieve aggressive company targets.
• Collaborated on operational support tasks to achieve common goal.
• Efficiently and effectively identified and solved all problems that impacted direction of business.
• Leveraged meeting minutes to measure progress and accountability.
• Tended to urgent correspondence to facilitate communication or resolution.
• Set clear goals to monitor targets and offered real-time input on performance and motivation.
• Negotiated supplier discounts to improve bottom line.
• Built and strengthened relationships across functional leadership areas to keep revenue development and operational plans interconnected and effective.
• Conducted emergency preparedness training to reduce fear, anxiety and losses that accompany disasters.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Interacted well with customers to build connections and nurture relationships.
• Assisted in recruiting, hiring and training of team members.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Implemented business strategies, increasing revenue, and effectively targeting new markets.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Reported issues to higher management with great detail.
• Trained and guided team members to maintain high productivity and performance metrics.