Allison Leanne Tan
Summary
Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients, a dedicated Client Success Specialist that brings experience meeting customer needs in various environments.
Skilled at understanding customers, meeting productivity targets, and maintaining current knowledge of company offerings. Offers empathy, reliability, and enthusiasm internally and externally.
Articulate, energetic and results-oriented with an exemplary passion for developing relationships, cultivating partnerships, and growing businesses. A collaborative leader with dedication to partnering with coworkers to promote an engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic settings.
Overview
6
6
years of professional experience
Work History
Solutions Consultant
BrioHR Pte Ltd
09.2023 - 06.2024
- Collaborate closely with the Chief Revenue Officer to develop and implement strategies that align with BrioHR's growth goals.
- Engage in consultative conversations with potential clients, uncovering their pain points and demonstrating how BrioHR's solutions can provide value.
- Customize proposals and recommendations based on individual client requirements.
- Build and nurture strong relationships with clients, serving as a trusted advisor throughout the sales process.
- Collaborate cross-functionally with marketing, product teams, and customer support to ensure a seamless client experience.
- Maintain and effectively use the company's CRM (Customer Relationship Management) system to track leads, opportunities, and client interactions.
- Stay informed about industry trends, market competition, and HR best practices to provide valuable insights to clients.
Client Success Specialist
BrioHR Pte Ltd
12.2022 - 09.2023
- Served as subject matter expert on company products and services.
- Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals
- Maintained client satisfaction with forward-thinking strategies focused on addressing client needs and resolving concerns.
- Offered advice and assistance to clients, addressing special needs or wants.
- Developed custom training solutions for clients.
- Contributed to design and implementation of product updates and service transformations based on feedback from customers and frontline knowledge.
Corporate Strategy/Business Development Executive
VentureHaven Pte Ltd
01.2022 - 12.2022
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom-line profit.
- Collaborated with sales and marketing departments to support business objectives and client acquisition.
- Developed short-term and long-term sales objectives and strategic plans to meet market needs.
- Evaluated current service needs and product satisfaction levels with established customers to improve offerings.
- Developed and implemented value-added strategies to increase profitability, expand market share, and cement customer relationships.
- Communicated directly with C-suites and partners to build strong business networks and relationships.
Customer Service Officer
DBS Bank Ltd.
07.2021 - 01.2022
- Addressed client complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Helped a large volume of clients with positive attitude and focus on client satisfaction.
- Coordinated solutions for high volume of client inquiries per day while meeting and exceeding performance quotas.
- Trained in conversational Mandarin to enhance service of Mandarin-speaking customers.
- Resolved client billing errors by researching issues in the system, asking open-ended questions, and determining the root causes of problems.
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement and align teams to better meet customer demands.
- Resolved concerns with products or services to help with customer retention
Digital Transformation Advisor
United Overseas Bank Ltd.
08.2020 - 12.2020
- Oversaw daily operations to ensure high levels of productivity.
- Frontline Customer Service representative, Service recovery
- Successfully convert existing retail banking customers to online banking service users.
- Increased customer satisfaction by resolving Mobile & Internet Banking issues.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Assisted mass market customers with use of self-service banking
- Worked closely with Customer Service Managers to maintain optimum levels of communication to effectively and efficiently manage day-to-day flow of operations
Brand Marketing Intern
Aesopica Pte Ltd
08.2019 - 11.2019
- Collaborated with team members to help expand marketing channels.
- Wrote interesting copy with eye for current trends and viral potential.
- Contributed to mock-ups, email campaigns and social media content.
- Sourced and worked with vendors to complete projects according to schedule and specifications.
- Handled social media accounts for company
- Conducted market research and analysed data collected to propose product improvements to be made
Grabfood Merchant Trainer
Grab Holdings Inc.
05.2018 - 08.2018
- Conducted face to face onboarding for merchants
- Familiarized newly onboarded merchants with Grabfood Merchant Interface
- Provided follow-up service for app updates
Social Media Marketing Intern
Colorz Jewellery
12.2016 - 04.2017
- Supported branding, digital marketing messaging and advertising campaigns by engaging with followers on various social media platforms.
- Contributed to mock-ups, email campaigns and social media content.
- Provided positive first impressions to welcome existing, new and potential customers.
- Maintained records related to sales, returns and inventory availability.
- Completed seasonal windows and arranged in-store displays to showcase available products.
Education
Bachelor of Arts - (Honours) International Business
Birmingham City University
09.2023
Diploma in Advertising -
Nanyang Academy of Fine Arts
Singapore05.2021
Professional Certificate in Cognitive Psychology -
Arium School of Arts & Sciences
05.2020
GCSE O Levels -
Damai Secondary School
Singapore2016
Skills
- Efficient and Detail-Oriented
- Upbeat and Positive Personality
- Training and Development
- Promoting Brand and Company Identity
- CRM Platforms
- Strategic Partnership
- Process Improvement
- Product Recommendations
- Strong Analytical and Problem-Solving Skills
- Calm and Professional Under Pressure
- Solution Coordination
- Trend Evaluations
Certification
- Creation & Branding, Retail & Customer Experience - LVMH
- Project Management Essentials Certified (PMEC) - Management & Strategy Institute
- Advanced Branding - Linkedin
- Advanced Business Development: Communication & Negotiation - Linkedin
- Create a Brand Strategy - Linkedin
- Developing Business Partnerships - Linkedin
- Marketing Foundations: Competitive Market Analysis - Linkedin
- Fundamentals of Digital Marketing - Google
Quote
“He who has a why to live for can bear almost any how”
Friedriche Nietzsche
Timeline
Solutions Consultant
BrioHR Pte Ltd
09.2023 - 06.2024
Client Success Specialist
BrioHR Pte Ltd
12.2022 - 09.2023
Corporate Strategy/Business Development Executive
VentureHaven Pte Ltd
01.2022 - 12.2022
Customer Service Officer
DBS Bank Ltd.
07.2021 - 01.2022
Digital Transformation Advisor
United Overseas Bank Ltd.
08.2020 - 12.2020
Brand Marketing Intern
Aesopica Pte Ltd
08.2019 - 11.2019
Grabfood Merchant Trainer
Grab Holdings Inc.
05.2018 - 08.2018
Social Media Marketing Intern
Colorz Jewellery
12.2016 - 04.2017
Bachelor of Arts - (Honours) International Business
Birmingham City University
Diploma in Advertising -
Nanyang Academy of Fine Arts
Professional Certificate in Cognitive Psychology -
Arium School of Arts & Sciences
GCSE O Levels -
Damai Secondary School
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