ALLAN MANN

Working on a book that inspires technologists to embrace observability as a long-term mindset. The goal is to transform how we all approach application monitoring and operational resilience at all levels of technology.

As the sole contributor, I designed and developed custom monitoring solutions for finance, software, and partners. My hands-on approach led to a 25% ROI boost and the creation of two cutting-edge off-the-shelf solutions.

• After successfully pitching to executives and investors, I created the first Creative Solutions department at ITRS.
• Created a hybrid monitoring solution that monitored legacy apps and cloud-hosted apps on Azure and AWS, while ensuring compliance with regulatory requirements, using a central time-series hub.
• Developed a Core Banking monitoring solution, which includes engineering dashboards, metrics, and events to display customer transaction journeys using tracing and synthetics.
• Effectively managed a targeted budget of $400,000 and provided cost-benefit analyses to Executive Board stakeholders.informed decisions.

• Managed three projects worth $15M+: Helios, AppDynamics APM, and BMC TrueSight. All were completed on time, within budget, and with excellent customer satisfaction.
• Implemented an effective workforce strategy that led to a cost savings of $1.5 million due to improved technology adoption.
• Crafted RFI for proposed business cases, led to a successful $3M monitoring product procurement.
• We saved $5M over three renewals with a 15% cost reduction through strategic planning and negotiation.
• Implemented and deployed a comprehensive technology-wide monitoring framework, including operational standards, reporting, and C-level KPI tracking.

• Managed an 18-month $1.7M program to migrate infra from AIX to a highly available Linux solution.
• As the primary contact, manage regulatory/audit escalation for all internal and external support teams across applications and infrastructure.
• Led a team of 5 direct reports and managed 45 IT staff across 12 global sites to provide IT services for 5,500 users.
• Accountable for Incident and problem management across Applications, databases and Infrastructure

• Migrated data centre from Zurich to Singapore with minimal downtime, resulting in client satisfaction and a 2.5% reduction in the annual budget.
• Managed the Service Desk, provided 2nd/3rd level application support, and oversaw infrastructure management for over 1000 users.
• Created technical metrics and reports to measure over 20 key performance indicators (KPIs) for various business initiatives.
• Visualised metrics using Tableau and other BI tools to aid leaders

• Supported development, QA and user experience staff to develop new products.
• Learned software engineering process improvements and best practices.
• Developed Client statement project using basic (PICK) programming language.
• Collaborated with clients to define solution requirements.