Alissa Marie Beltran

• Provide customer service to passengers who are booking/rebooking flights with KLM and Airfrance tickets
• Answer customer queries regarding flight availability, ticket conditions and details
• Assist customers with selecting flights, with other partnered airlines and destinations
• Process ticket orders and payment
• Handle customer complaints and feedbacks

Soft Skill: Baggage Handler

• Assist and create a Property Irregularity Report for customer with delayed baggage
• Assist passenger on creating claim for Damage Baggage
• Provide some information and basic procedures of how the Airline handle with delayed/damage bag
• Provide information for how passenger can apply claims for compensation
• Handling customer complaints and feedbacks

• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Controlled line and crowd with quick, efficient service.
• Cleaned counters, machines, utensils, and seating areas daily.
• Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
• Memorized recipes for specialty coffee beverages and seasonal offerings.
• Recommended products based on solid understanding of individual customer needs and preferences.
• Promoted additional items with beverages, increasing store sales.

• Cleaned rides and attractions to reduce spread of germs and bacteria.
• Conducted daily inspections of amusement park rides to verify functionality and safety.
• Monitored passengers and ride operations and enforced safety regulations.
• Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
• Demonstrated proper use of safety harnesses and other safety equipment.

• Academic Award of 4 Months Caregiver Training Program [February - June 2019]
• Skills Award of 1 Month Caregiver Training Program [July 2019]
• On-Job Training - Aklan Cooperative Mission Hospital | Completed June 3, 2019 - July 3, 2019
• Three Days Training/Hands-on MANAGING CHALLENGING BEHAVIOR among CHILDREN WITH AUTISM - I Learn Child Center | Completed July 2019
• Three Days Training MANAGING CHALLENGING BEHAVIOR OF CHILDREN WITH SPECIAL NEEDS - I Learn Child Center | Completed July 2019
• Certificate of Participation: Early Childhood Trauma: It's Impact to Families] | March 7, 2020

• 2017 Association of Southeast Asian Nations (ASEAN ) Summit - Volunteer | Department of Tourism | PH - Completed 2017
• Amusement Ride Operator - Internship at Six Flags Magic Mountain | USA - Completed 2016