Hi, I’m
LETICIA (ALISON) TAN
You only have to do a few things right in your life so long as you don’t do too many things wrong.
Warren Buffett
Summary
Highly motivated and organized individual with a strong background in the service industry. Showcasing exceptional customer service skills. Demonstrated ability to efficiently handle inquiries, effectively manage tasks, and thrive in a collaborative team environment. Fluent in both English and Chinese. Leveraging a solid understanding of psychology and business management principles to drive success.
Overview
7
years of professional experience
2
Languages
Work History
Doctor anywhere
Operations team member
05.2022 - 01.2023
Job overview
- Managed incoming calls and emails, addressing patient inquiries promptly.
- Assisted patients with their inquiries, providing accurate information and support.
- Coordinated with relevant departments to ensure timely and effective patient assistance.
- Helped patients check the status of their medication deliveries, ensuring they were informed.
Doctor anywhere
Swab supervisor
02.2022 - 05.2022
Job overview
- Supervised and assisted patients with performing their ART tests virtually, ensuring accuracy and providing guidance throughout the process.
- Strived to meet and exceed KPI standards, consistently maintaining high performance and efficiency.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
Ninja Chirashi
Service Crew
06.2021 - 12.2021
Job overview
- Managed cash transactions accurately and efficiently to ensure smooth and timely service.
- Took customer orders promptly and accurately, ensuring a positive dining experience.
- Set up and packed tables and chairs during opening and closing shifts to maintain a well-organized dining area.
- Conducted stock-taking and arranged inventory using FIFO to maintain accurate stock levels and product freshness.
- Assisted in food preparation and served meals to customers, ensuring quality and timely delivery.
- Cleared and cleaned tables promptly after customers departed to maintain a tidy dining area.
- Maintained cleanliness by sweeping and mopping floors, washing restrooms, and dishwashing to ensure a hygienic environment.
- Counted and reconciled cash before closing the register to ensure accuracy and prevent discrepancies.
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Resolved customer complaints promptly and professionally, maintaining a focus on overall satisfaction.
Beauty Senza
Sales assistant
02.2020 - 04.2020
Job overview
- Assisted customers by providing product information and addressing inquiries to enhance their shopping experience.
- Maintained store cleanliness by sweeping floors and ensuring a tidy environment.
- Opened the store and prepared it for daily operations, ensuring readiness for customers.
- Handled incoming stock by inspecting and organizing deliveries.
- Arranged inventory following FIFO (First-In, First-Out) principles to maintain product freshness and minimize waste.
- Conducted stock-taking to track inventory levels and support accurate record-keeping.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
McDonald's
Service Crew
04.2016 - 12.2016
Job overview
- Managed cash transactions with accuracy and efficiency, ensuring smooth payment processing.
- Processed customer orders in-person and via drive-thru, maintaining excellent service and speed.
- Prepared beverages according to company standards, ensuring quality and consistency.
- Maintained cleanliness by sweeping and mopping floors, ensuring a hygienic dining environment.
- Cleared and sanitized tables and trays, providing a welcoming space for customers.
- Disposed of waste properly, managing trash removal to uphold cleanliness and safety standards.
- Enhanced customer satisfaction by providing efficient and friendly service.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
Education
Kaplan Higher Education AcademySingapore
Diploma from Psychology
04.2001
The School Of Positive PsychologySingapore
Certificate from Psychology And Counseling
04.2001
PSB AcademySingapore
Certificate from Business Management
04.2001
Skills
Customer Support Expertise
Comprehensive Product Understanding
Effective Multitasking
Effective Interpersonal Communication
Effective Decision Making
Flexible Problem Solving
Detail-Oriented
Proficient in Conflict Resolution
Proactive and Committed
Proficient in Microsoft Office Suite
Collaborative Team Support
Office Administration
Timeline
Operations team member
Doctor anywhere
05.2022 - 01.2023
Swab supervisor
Doctor anywhere
02.2022 - 05.2022
Service Crew
Ninja Chirashi
06.2021 - 12.2021
Sales assistant
Beauty Senza
02.2020 - 04.2020
Service Crew
McDonald's
04.2016 - 12.2016
Kaplan Higher Education Academy
Diploma from Psychology
04.2001
The School Of Positive Psychology
Certificate from Psychology And Counseling
04.2001
PSB Academy
Certificate from Business Management
04.2001
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Chinese
Personal Information
- Place of Birth: Singapore
- Date of Birth: 04/26/02
- Nationality: Singaporean