Alisa Batdorj
Hebeloft
Singapore
15
years of professional experience
Detail-oriented administrative professional with over a decade of experience in customer service, events, and ecommerce operations. Coordinated cross-functional teams, managed logistics and bookings, and supported sales initiatives to enhance operational efficiency and customer satisfaction. MBA in Brand Loyalty and Customer Behavior, equipped to drive process improvements and optimize customer experiences.
Work History
The receptionist and Administrative
5 Months- Delivered patient-focused front desk service, answering calls and managing enquiries to enhance patient experience.
- Schedule appointments and register patients using clinic management software; process payments and issue invoices.
- Maintained clinic cleanliness and professional presentation, assisting with company events and set-up to support a welcoming environment.
- Performed general administrative duties and ad-hoc tasks, facilitating smooth clinic operations.
Project Coordinator (*Sales)
1 Year 2 Months- Manage showroom and event sales; support livestreams and digital marketing initiatives to drive customer engagement and conversions.
- Managed showroom and event sales; supported livestreams and digital marketing initiatives to enhance customer engagement and drive conversions.
- Collaborated with KOLs and ecommerce platforms to broaden reach and create additional sales opportunities.
- Coordinate end-to-end order fulfillment with logistics and warehouse teams to ensure timely delivery and maintain inventory accuracy.
- Maintained accurate records of orders, bookings, and expenses; identified and implemented process improvements to optimize operational efficiency.
- Worked independently on projects to meet deadlines.
- Demonstrated self-motivation by taking initiative on tasks.
- Worked effectively in fast-paced environments.
Administration and project ambassador
8 Months- Managed email correspondence and follow-ups to ensure timely communication with clients and internal stakeholders.
- Coordinated meeting logistics, including room bookings, AV equipment setup, and calendar invites for stakeholders to ensure seamless meetings.
- Arranged multi-country travel and accommodation in compliance with client travel policies.
- Administered expense claims and processed invoices, ensuring compliance with company guidelines for accurate financial management.
- Provided front-desk coverage and supported managers and directors with scheduling and administrative tasks, enhancing operational efficiency.
Brand Ambassador
7 Months- Promoted products and services in-store to raise brand awareness and drive sales through product demonstrations and personalized customer engagement.
- Maintained visual merchandising standards while supporting promotional campaigns and events to attract customer attention and drive traffic.
- Provided excellent customer service, educating shoppers and addressing inquiries to enhance purchase decisions.
Customer service
5 Months- Coordinated logistics, staffing, and vendor arrangements for events, ensuring successful F&B activations.
- Collaborated with service teams across F&B establishments to provide consistent, high-quality customer service.
- Facilitated customer communication and resolved on-site issues to maintain positive guest experiences.
Full Time Home Maker
2 Years 11 Months- Organized and oversaw daily household activities and managed domestic concerns.
- Full time homemaker: caring for my son
- Managed household budgeting, optimizing expenses and ensuring financial stability.
- Mentored children in academic subjects, supporting their educational development and growth.
Retail business
6 Years- Founded and managed supermarket and retail store, overseeing daily operations, inventory control, and supplier relationships to ensure seamless service delivery.
- Recruited and trained staff, enforced customer service standards and handled financial management tasks to sustain business performance.
- Recruited and trained staff, enforced customer service standards, and managed financial operations to maintain profitability.
HR Executive
2 Years- Executed office administration tasks, including documentation filing and Microsoft Office support, to ensure smooth daily operations.
- Coordinated logistics for marketing events by securing venues and organizing refreshments, enhancing attendee experience.
- Oversaw accommodation bookings for overseas clients while providing HR administrative support, contributing to effective client relations.
Education
MBA - Brand loyalty and customer behavior
Skills
Front desk operations
Appointment scheduling
Calendar management
Travel coordination
Communication skills
Client relations
Administrative support
Telephone etiquette
Customer/Client relations
Organization skills
Time management
Verbal and written communication
Mail handling
Professional presentation
Languages
English
Mongolian
Timeline
Project Coordinator (*Sales)
Hebeloft
05.2025 - CurrentRead More
The receptionist and Administrative
Clinic
12.2024 - 05.2025Read More
Administration and project ambassador
TDCX; Natixis investment bank
04.2024 - 12.2024Read More
Brand Ambassador
Shilla and Duty free
09.2023 - 04.2024Read More
Customer service
YY-Circle
01.2023 - 06.2023Read More
Full Time Home Maker
Me
01.2020 - 12.2022Read More
Retail business
self-employer
01.2014 - 01.2020Read More
HR Executive
Munkhiin Shugam (Local Mongolian Mining Company)
01.2012 - 01.2014Read More
University of Humanities
MBA from Brand loyalty and customer behavior
Read More