Alifah Fadhlina Bte Zailani
Singapore
Summary
Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach. Boosts system performance by thoroughly evaluating and correcting different hardware and software issues.
Overview
11
11
years of professional experience
Work History
Desktop Support Engineer (Team Lead)
ITCAN – MOH, Ministry Of Health
04.2022 - Current
- Maintaining daily operations
- Replying to emails and scheduling appointments with users
- Troubleshooting users issues
- Imaging & Patching of laptops
- Deployment & Tech Refresh of laptops
- Assign task to engineers
- Managing tickets and SLA’s
- Support VVIP users
- Handle Secure Users
- Escalating issue to other support team
Desktop Support Engineer
CTC Global, Sengkang General Hospital
04.2018 - 04.2021
- Managing Tech Refresh Project
- Scheduling Deployment of Assets
- Updating Report for Tech Refresh
- Basic troubleshooting of PC’s and Notebook
- Ordering assets for Tech Refresh Project
- Performing Secure Erase and cert for Tech Refresh Project
- Upgrade OS to Windows 10
- Installing non-standard software
- Liaising with external vendor for third party software
- Escalating issue to other support team (E.g Network or Server team)
- Deploying and configuration of PC’s and printers
- Domain management
- PC hardware support
- Cloning assets
Service Desk
Infinite Computer Solutions, IBM
08.2017 - 04.2018
- First level basic troubleshooting for user on call
- Create Incident ticket and escalating to Second Level Support Team
- Update or resolve open tickets
- Send emails to user/support teams
- Unlocking or resetting password whenever received call from users
Retail Associate
Star 360
06.2015 - 08.2017
- Promote new arrivals to customers and assist customers when needed
- Do cashiering, whenever customer needs to checkout items
- Pack new stocks by arranging them in the storeroom
- Inform customers about the benefits of the merchandise
- Assist store manager doing stock-take
Desktop Support / Installer
JK Technology
04.2016 - 06.2016
- Performed image cloning, installation of graphic cards, swapping of RAM and operation of server
- Checked, diagnosed, and solved technical issues
- Ensured that new machines were provisioned correctly
- Attended to customer’s technical requests such as helping them to setup their laptops, connecting the LAN cables and installing cable locks for their devices
Retail Associate
Giordano
03.2013 - 03.2015
- Promoted items to customers
- Assisted customers with their requests
- Performed cashiering duties in the absence of the store manager
- Handled customer feedback on service quality
- Persuaded customers to sign up for membership scheme
Education
Diploma in Info-COMM & Digital Media -
Temasek Polytechnic
08.2020
Higher Nitec in Information Technology -
ITE College East
01.2016
Nitec in Social Media Web Development -
ITE College Central
01.2015
GCE 'N' Level -
MacPherson Secondary School
01.2012
Skills
- Windows Operating System
- Remote Desktop Support
- End-user support
Personal Information
Nationality: Singaporean
Timeline
Desktop Support Engineer (Team Lead)
ITCAN – MOH, Ministry Of Health
04.2022 - Current
Desktop Support Engineer
CTC Global, Sengkang General Hospital
04.2018 - 04.2021
Service Desk
Infinite Computer Solutions, IBM
08.2017 - 04.2018
Desktop Support / Installer
JK Technology
04.2016 - 06.2016
Retail Associate
Star 360
06.2015 - 08.2017
Retail Associate
Giordano
03.2013 - 03.2015
Diploma in Info-COMM & Digital Media -
Temasek Polytechnic
Higher Nitec in Information Technology -
ITE College East
Nitec in Social Media Web Development -
ITE College Central
GCE 'N' Level -
MacPherson Secondary School
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