Hi, I’m
A'lif Nordin
Support Engineer - Network
Woodlands
Summary
Experienced support engineer with a strong background in user support and root cause analysis. Knowledgeable in corporate and hospitality support, as well as infrastructure operations. Committed to comprehensive issue resolution, with a proven track record of excellence in remote and deskside environments.
Overview
11
years of professional experience
23
years of post-secondary education
6
Certifications
Work History
EmiNet Pte Ltd
Support Engineer - Network
05.2022 - Current
Job overview
- Support clients remotely or onsite for system-related or userrelated issues.
- Identify and rectify issues in a timely manner.
- Support Project team for setting up testing and implementation for Wifi projects.
- Create and maintain project deployment documentation as it relates to network configuration, process, and service records.
- Provide Pre-sales and Post-sales technical support.
- Providing a proactive response to alarms from network monitoring tools and facilitating corrections wherever necessary in a time-efficient manner.
- Carry out regular monitoring of servers, networks, services, and systems, analyze their performance, and liaise with relevant parties in rectifying areas of error.
Land Transport Authority Singapore
Test Engineering Officer
10.2021 - 04.2022
Job overview
- Assist the test lead to manage SWCs when carrying out testing and ensure adherence to the test schedule.
- Updating of testing program and work schedule according to the project timeline.
- Assist in developing, analyzing, and reviewing test procedures and scenarios for different testing phases.
- Coordination between SWCs, Supervisors, Stakeholders & Site engineers to ensure all site resources are promptly made available prior to the master schedule.
- Verify the adequacy of the test resources such as equipment and tools, vehicles, and the accuracy of test results.
- Tracking & preparing test reports for weekly progress meeting.
- Logging & review test procedures defects closure.
- Contact: -Kar Wee 97808500
ST Engineering Electronics
Senior Associate Engineer
09.2019 - 10.2021
Job overview
- Interfacing with internal or external project contractor SWC in implementations and meetings.
- Designing of SLD for customer systems according to equipment layout.
- Support Testing & Commissioning activities related to subsystems including site problems proactively in a timely manner.
- Perform functional site acceptance tests based on the approved procedures and specification and writing of functional test procedures in order to validate the correct adherence to specification.
- Analyze the abnormalities found during site testing and perform troubleshooting supporting leaders in testing and following up on progression reports with SWCs.
- Prepare weekly status reports for the project team & follow up with T&C Manager.
- Proactively engaging with other SWCs and Installation teams on site-related queries to assist the testing team to achieve targets for overall progress.
- Manages site testing team of engineers and subcontractor's daily functions and activity planning.
- Scheduling, and coordinating with sub-contractors and team members to execute all master schedules.
- Contact: -Yuan Kai 90211964
VST ECS Singapore Pte Ltd
Assistant System Engineer
06.2018 - 09.2019
Job overview
- Helpdesk role and support and maintenance activities.
- Recording / Log of faults reported daily / monthly & activity reports and creating process documents.
- Assisting Team in conducting analysis & investigations of faulty parts / systems support escalation to TAC for problem resolution.
- Coordinating between end-user/customers/resellers on activities and projects to provide Customer support/field delivery / DC operations & onsite support activities / Scheduling of part replacement/ordering.
- Leading a team of contractors to set up systems in DC environment.
- Implementations such as installations and configuring of operating systems / Hardware & Overviewing of the inventory list and continuously working with pre-sales for consultancy services.
- Managing service requests between technical experts providing support through email/ticketing systems taking ownership and responsibility of queries, issues, and problems assigned.
- Contact: Terrence Ng 97963542
SBS Transit Downtown Line
Engineering Technician
10.2015 - 06.2018
Job overview
- Carry out preventive and corrective maintenance, minor overhaul/overhaul work, fault attendance, fault diagnostic tests, equipment calibrations, troubleshooting upgrading, and improvement works.
- Assisting Team Leader in conducting engineering analysis & investigations of incidents & accidents.
- Recording of faults reported daily / Scheduled maintenance.
- Contact: -Edison 81630612
Kulickke N Soffa
Associate Engineer
12.2014 - 08.2015
Job overview
- Assembling of machine parts and components.
- Installing / soldering wires from the printed circuit board (PCB) to the components.
- Installation and assembly of small electronic/mechanical components.
- Perform testing and calibrations on the operating machine.
- Perform data analysis on the placement of the wires bonded onto the die attach.
- Burn in test and overrun.
- Standard workshop housekeeping procedures.
Education
Singapore University of Social Sciences
Bachelor of Engineering from Electronics
07.2021 - Current
Singapore Polytechnic
Diploma from Engineering Control & Automation
04.2018 - 04.2021
Lithan Hall Academy
Diploma from IT System Support
01.2015 - 01.2018
Air Transport Training College
Applied Diploma from Aerospace Maintenance
01.2015 - 01.2020
Assumption Pathway School
ISC from Mechanical Servicing
01.2008 - 01.2010
Marsiling Primary School
PSLE
01.1998 - 01.2004
Skills
Project Management
Technical support
Hardware Installation
Office 365
System administration
Windows Server
Testing & Commissioning
System Support
Backup & Recovery
Wireless & LAN network troubleshooting
Tracking
Customer Service
Team Management
Remote support
Single Line Diagram
Veam Backup
Nutanix
Interests
Technology
System Integration
Computer Networking
Web3
Photography
System Engineering
Testing & Commissioning
Project Management
Electronics
Debugging
Linux
Automation
Artificial Intelligence
ChatGPT
Personal Information
Date of Birth: 04/30/92
Awards
LTA Skillsfuture Study Awards, Land Transport Authority Singapore, 04/01/19 - 04/30/21
Certification
Introduction to Cyber Security Learning Path
Muay Thai
Keen enthusiast in Muay Thai sports
Timeline
CPanel Professional
03-2025
Cybersecurity Fundamentals
02-2025
Oracle Cloud Infrastructure Certified Associate
03-2024
Nutanix Hybrid Cloud Fundamentals Online
02-2024
Veam Data Platform
02-2024
Introduction to Cyber Security Learning Path
12-2023
Support Engineer - Network
EmiNet Pte Ltd
05.2022 - Current
Test Engineering Officer
Land Transport Authority Singapore
10.2021 - 04.2022
Singapore University of Social Sciences
Bachelor of Engineering from Electronics
07.2021 - Current
Senior Associate Engineer
ST Engineering Electronics
09.2019 - 10.2021
Assistant System Engineer
VST ECS Singapore Pte Ltd
06.2018 - 09.2019
Singapore Polytechnic
Diploma from Engineering Control & Automation
04.2018 - 04.2021
Engineering Technician
SBS Transit Downtown Line
10.2015 - 06.2018
Lithan Hall Academy
Diploma from IT System Support
01.2015 - 01.2018
Air Transport Training College
Applied Diploma from Aerospace Maintenance
01.2015 - 01.2020
Associate Engineer
Kulickke N Soffa
12.2014 - 08.2015
Assumption Pathway School
ISC from Mechanical Servicing
01.2008 - 01.2010
Marsiling Primary School
PSLE
01.1998 - 01.2004