Summary
Overview
Work History
Education
Skills
Certification
Timeline
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ALIF AMIRUL ALI

Summary

Dedicated and results-driven professional with a proven career growth, promoted from Field Service Technician to Senior Field Service Technician within one year. Currently serving as a Shift Team Lead, managing a team of 4 employees and overseeing operations across 4 terminals in Changi Airport. Skilled in planning, scheduling, managing consumable work orders, responding to customer inquiries, and preparing and submitting daily statistical reports to ensure operational efficiency and excellence.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Senior Field Service Technician (Shift Team Lead)

Smiths Detection
08.2022 - Current
  • Led a team of 4 technicians, managing operations across 4 terminals to ensure efficient workflow and equipment readiness.
  • Created & reviewed work orders & timesheets for the team ensuring accuracy & timely submission.
  • Responded to customer emails, addressing inquiries & providing updates on maintenance & operational issues.
  • Planned & assigned monthly tasks for the team based on supervisor directives, aligning with operational priorities
  • .Oversaw daily team performance, ensuring all tasks were completed efficiently & effectively.
  • Manage and provide timely detailed reports on service progress, equipment status and any issues encountered, ensuring clear communication to Changi Airport Group (CAG).

Field Service Technician

Smiths Detection
09.2022 - 12.2023
  • Ensure all X-ray machines and equipment meets regulatory standards for safety and performance including compliance with airport and international security regulations.
  • Executed tasks as directed by Shift Team Lead, ensuring smooth operations & effective teamwork.
  • Provided ideas & suggestions to minimize X-ray machine downtime & improve operational efficiency.
  • Ensured accurate & timely submission of work orders & timesheets to meet deadlines.
  • Supported the Shift Team Lead by proactively addressing challenges and contributing to a well-organized workflow.

Technical Specialist

PSA Corporation LTD
04.2019 - 07.2022
  • Diagnosed malfunction and scheduled repairs of equipment on the crane
  • Work in a team or autonomously to complete work orders and provide maintenance & electrical support
  • Led continuous improvement processes to improve crane up-time and reduce crane breakdowns
  • Performed various skilled and semi-skilled tasks in installation, repair, maintenance and mechanical and electrical operation

Education

Diploma - Engineering (Operations & System Management)

Temasek Polytechnic
01.2022

Higher Nitec - Information Technology

ITE College East
01.2017

Nitec - Electrical Technology (Light & Sound)

ITE College East
01.2014

Skills

  • Field service management
  • Team supervision
  • Work order prioritization
  • Complex Problem-solving
  • Excellent social skills
  • Adaptability and flexibility
  • Continuous improvement

Certification

  • Facilitate Effective Work Teams(ES-IP-302G-1) Eagleinfotech Consultants PTE LTD - Completed on Aug 2021


  • Operate Forklift-1(MF-LOG-106E-2) PSA CORPORATION LIMITED - Completed on Dec 2021


  • Workplace Safety and Health Management in Construction Industry-3 (WPH-WSH-3080-1.1) NTUC LEARNINGHUB PTE LTD - Completed on Oct 2022


  • HI-SCAN 10080 XCT Technical (Level 3) - Earned on Mar 2023, Smiths Detection


  • Leader Standard Work (LSW) TIER 4 Training - Valid from Feb 2024, Smiths Detection


  • R1 License R1/2024/00911 - Issued on Jun 2024, NEA


  • HiTrax Technical (Level 2) - Earned on Oct 2024, Smiths Detection

Timeline

Field Service Technician

Smiths Detection
09.2022 - 12.2023

Senior Field Service Technician (Shift Team Lead)

Smiths Detection
08.2022 - Current

Technical Specialist

PSA Corporation LTD
04.2019 - 07.2022

Diploma - Engineering (Operations & System Management)

Temasek Polytechnic

Higher Nitec - Information Technology

ITE College East

Nitec - Electrical Technology (Light & Sound)

ITE College East

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ALIF AMIRUL ALI