ALIF AMIRUL ALI
Summary
Dedicated and results-driven professional with a proven career growth, promoted from Field Service Technician to Senior Field Service Technician within one year. Currently serving as a Shift Team Lead, managing a team of 4 employees and overseeing operations across 4 terminals in Changi Airport. Skilled in planning, scheduling, managing consumable work orders, responding to customer inquiries, and preparing and submitting daily statistical reports to ensure operational efficiency and excellence.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Field Service Technician (Shift Team Lead)
Smiths Detection
Changi Airport
08.2022 - Current
- Led a team of 4 technicians, managing operations across 4 terminals to ensure efficient workflow and equipment readiness.
- Created & reviewed work orders & timesheets for the team ensuring accuracy & timely submission.
- Responded to customer emails, addressing inquiries & providing updates on maintenance & operational issues.
- Planned & assigned monthly tasks for the team based on supervisor directives, aligning with operational priorities
- .Oversaw daily team performance, ensuring all tasks were completed efficiently & effectively.
- Manage and provide timely detailed reports on service progress, equipment status and any issues encountered, ensuring clear communication to Changi Airport Group (CAG).
Field Service Technician
Smiths Detection
Changi Airport
09.2022 - 12.2023
- Ensure all X-ray machines and equipment meets regulatory standards for safety and performance including compliance with airport and international security regulations.
- Executed tasks as directed by Shift Team Lead, ensuring smooth operations & effective teamwork.
- Provided ideas & suggestions to minimize X-ray machine downtime & improve operational efficiency.
- Ensured accurate & timely submission of work orders & timesheets to meet deadlines.
- Supported the Shift Team Lead by proactively addressing challenges and contributing to a well-organized workflow.
Technical Specialist
PSA Corporation LTD
Pasir Panjang
04.2019 - 07.2022
- Diagnosed malfunction and scheduled repairs of equipment on the crane
- Work in a team or autonomously to complete work orders and provide maintenance & electrical support
- Led continuous improvement processes to improve crane up-time and reduce crane breakdowns
- Performed various skilled and semi-skilled tasks in installation, repair, maintenance and mechanical and electrical operation
Education
Diploma - Engineering (Operations & System Management)
Temasek Polytechnic
01.2022
Higher Nitec - Information Technology
ITE College East
01.2017
Nitec - Electrical Technology (Light & Sound)
ITE College East
01.2014
Skills
- Field service management
- Team supervision
- Work order prioritization
- Complex Problem-solving
- Excellent social skills
- Adaptability and flexibility
- Continuous improvement
Certification
- Facilitate Effective Work Teams(ES-IP-302G-1) Eagleinfotech Consultants PTE LTD - Completed on Aug 2021
- Operate Forklift-1(MF-LOG-106E-2) PSA CORPORATION LIMITED - Completed on Dec 2021
- Workplace Safety and Health Management in Construction Industry-3 (WPH-WSH-3080-1.1) NTUC LEARNINGHUB PTE LTD - Completed on Oct 2022
- HI-SCAN 10080 XCT Technical (Level 3) - Earned on Mar 2023, Smiths Detection
- Leader Standard Work (LSW) TIER 4 Training - Valid from Feb 2024, Smiths Detection
- R1 License R1/2024/00911 - Issued on Jun 2024, NEA
- HiTrax Technical (Level 2) - Earned on Oct 2024, Smiths Detection
Timeline
Field Service Technician
Smiths Detection
09.2022 - 12.2023
Senior Field Service Technician (Shift Team Lead)
Smiths Detection
08.2022 - Current
Technical Specialist
PSA Corporation LTD
04.2019 - 07.2022
Diploma - Engineering (Operations & System Management)
Temasek Polytechnic
Higher Nitec - Information Technology
ITE College East
Nitec - Electrical Technology (Light & Sound)
ITE College East