Experienced High-End Luxury team manager with adaptability, resilience, and empathy. Calm and approachable, encourage creativity, consistently overachieving goals, and fostering strong relationships. Visual Merchandising expertise enhances communication and innovative implementation.
Hi, I’m
ALICIA CATHERINE DE COSTA
Summary
Overview
8
years of professional experience
Work History
Louis Vuitton (S) Pte Ltd
Team Manager ( High End )
01.2023 - 04.2023
Job overview
- Led employees relations through effective communication, coaching, training, and development.
- Cultivated positive, productive team environments, resolving conflicts quickly.
- Evaluated employee performance on monthly basis , coached and trained team members, increasing quality of work and employee motivation.
- Delivered regular team meetings for aligned work towards common goals.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.
- Coordinated team collaboration to share ideas and build best practices.
- Analyzed team performance data to provide meaningful insights, enabling informed decision-making.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Louis Vuitton (S) Pte Ltd
In-store Visual Merchandiser
05.2021 - 05.2022
Job overview
- Support business strategy and contribute to enhancing client experience .
- Worked with store managers to implement new displays, promotions and store layout changes.
- Collaborated with management to develop seasonal merchandising strategies for optimal customer engagement.
- Trained and supervised junior team members in visual merchandising techniques for consistent brand presentation across the store.
- Worked closely with Merchandising team to ensure inventory levels were maintained for proper merchandise representation on the shop floor.
- Provided ongoing feedback on display performance to store management, enabling continuous improvement in visual merchandising techniques.
- Assisted with special event planning and execution, incorporating creative visual elements to enhance the overall atmosphere .
- Evaluated store performance and made recommendations for changes to optimize sales.
- Monitored store traffic and customer engagement to determine display effectiveness.
Louis Vuitton (S) Pte Ltd
Client Advisor & Senior Client Advisor
01.2015 - 04.2021
Job overview
- Representing Singapore to the DRUM ROLL GENEVA 2017 ( Tambour Horizon Watch Launch)
- Top 3 sales of Singapore 2016 - 2017 , excelled in meeting sales targets, contributing significantly to the overall success of the team.
- Co-leading Store and Country Project Bar Prive (Singapore Exotics Project - April 2019) and BBlossom Jewelry (Store Project - May 2019) ,
- Mentoring new joiners.
- Enhanced client satisfaction by providing personalized advice and tailored product recommendations.
- Strengthened client relationships through regular communication and proactive follow-up on inquiries.
- Maintained in-depth knowledge of industry trends and products, ensuring accurate guidance for clients.
- Demonstrated adaptability by quickly learning new systems, tools, or products as necessary for the job.
Education
Sunway College MalaysiaMalaysia
A-Level from Science
2012
University Overview
Skills
- Customer Relationship Management
- Team Leadership
- Business Planning
- Coaching and Mentoring
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Chinese (Cantonese)
Upper intermediate (B2)
Malay
Advanced (C1)
Timeline
Team Manager ( High End )
Louis Vuitton (S) Pte Ltd
01.2023 - 04.2023
In-store Visual Merchandiser
Louis Vuitton (S) Pte Ltd
05.2021 - 05.2022
Client Advisor & Senior Client Advisor
Louis Vuitton (S) Pte Ltd
01.2015 - 04.2021
Sunway College Malaysia
A-Level from Science
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