Alicia Lu
Summary
Software Tester with hands-on background in testing various development projects. Successful at testing based on customer requirements to produce on-target deliverables. Demonstrated expertise in leading-edge software development and testing methods. Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach. Expert [Software] and [Software] user. Boosts system performance by thoroughly evaluating and correcting different hardware and software issues.
Overview
2
2
years of professional experience
Work History
EUC Support Technician
Income Insurance Pte. Ltd.
05.2023 - Current
- Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Assisted users in Tech Refresh when their devices are no longer in working condition and also assisted them in the various backing up and troubleshooting of technical issues tat may occur
Associate Software Tester
Sopra Steria Asia
12.2021 - 12.2022
- Worked with LTA on their transportation software and communicated with stakeholders on the requirements of the various interfaces and features of the software.
- Collaborated with QA team to test software quality through manual testing.
- Reported defects and problems that occurred during the testing process and capturing of logs and defects with supporting documents to assist development teams in fixing defects.
- Verifying bug fixes and ensuring that the issues that have been reported are fixed and that there are no regression issues that have been introduced into the system.
Service Desk Analyst
JOS HKBN
06.2021 - 08.2021
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
- Addressed user customer service concerns and decided when to escalate problems to specialist team members.
- Engaged in user support interactions via telephone, chat and email platforms.
- Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
Education
No Degree - Information Technology
Republic Polytechnic
Singapore05.2021
Skills
- Organizational Skills
- Customer Communication and Empathy
- User Experience
- Maintaining Quality Assurance Standards
- Software Functionality Feedback
- Bug Fixes
- Bug Tracking and Resolution
- Passionate About Quality
- Client Requirements
- User Acceptance Testing (UAT)
- Support End-Users
- Microsoft Windows and Office
Timeline
EUC Support Technician
Income Insurance Pte. Ltd.
05.2023 - Current
Associate Software Tester
Sopra Steria Asia
12.2021 - 12.2022
Service Desk Analyst
JOS HKBN
06.2021 - 08.2021
No Degree - Information Technology
Republic Polytechnic
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