Alice Tan
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
16
16
years of professional experience
Work History
Operations Coordinator
Easmed Pte Ltd
07.2022 - 05.2025
- Handled customers’ enquiries from emails with their purchase order
- In-charge of arrangement for delivery of assigned type of orders (Bundle deal, ad-hoc consignment)
- Generated sales orders, delivery orders & invoices for all types of orders (Daily deliveries, blanket orders, bundle deals, orders of ad-hoc consignment & direct surgery cases through system (Navision & Business Central))
- Arranged & coordinated for F&B arrangement for internal meetings and conferences
- Purchased non-woven bags & in-house supplies items for different department (Masks, gloves, sanitizer, micropore tapes etc)
- Performed stock check & placed order for stationary for all departments on monthly basis
- Arranged stationary items on work desks for new hires
- Consolidated documents and submitted to finance department on weekly basis
- Assisted for stock take
- Handled sales-return-orders and transfer orders when necessary arises
- Conducted investigations for stock discrepancies from both physical store & system
- Reason for leaving: Looking for better career growth opportunities to learn new skills & enhance existing skills
Credit Officer
Pan Pacific Van & Truck Leasing Pte. Ltd
06.2022 - 06.2022
- Follow up outstanding payment with clients on daily basis through email, WhatsApp and phone calling
- Sent invoices for rental, vehicle damage, insurance excess and accident cost
- Raised document to client for legal cases
- Keyed in data from monthly report of Shell card and send invoices to clients
- Coordinated with team mates from sales and operations department for payment and car rental issues
- Assisted in account receivable report weekly and ad-hoc when request by management
- Reason for leaving: Change of working environment & seek for better opportunity which is with better teamwork & self-improvement
Customer Service Representative
Startek Aegis BPO Malaysia Sdn Bhd
05.2021 - 01.2022
- Handled enquiries, complaints & feedback via live chat & emails from delivery partner and customer
- Handled incoming phone calls from delivery partners, customers and restaurants to assist their live order issues & troubleshooting
- Handled emails from delivery partners and customers to provide solution for their issues and answer their queries
- Coordinated among customers, delivery partners and restaurants in term of live order requirements & process
- Assisted with orders cancellation with refund, credits on respective policy basis to the users accounts
- Handled wrong order, missing order and other issues relevant to food delivery orders
- Made outbound calls to delivery partner to introduce new delivery projects / campaigns
- Submitted daily task record on daily basis
- Reason for leaving: Unreasonable workload from the management (To solve 80 emails a day within 8 hours of working time in addition of other daily works but each email requires appropriate solutions depend on the actual situation of the issues thus different amount of time need to be considered as well)
Operations Executive (inbound / outbound student groups)
Golden Travel Services Pte Ltd
08.2019 - 03.2020
- Sent name list with standard templates to collect tourists’ data from each travel group & submit to relevant airlines & hotel for the reservations
- Verified data details on name list received from clients with passport copies for the process
- Submitted required data to proceed reservations of flight & accommodation to the tour leaders
- Submitted name list of seating assignment & meal requirement to airport flight reservation department
- Arranged rooming list according to clients’ required assignment to hotel
- Proceed purchase of travel insurance via online to appointed insurer
- Proceed order of phone cards & WiFi router (subject to client’s requirement)
- Provided logistic assistance on arrangement of passport covers with stickers, name tags & printing itinerary booklets
- Keyed in tourists’ data to arrange immigration cards for inbound student groups
- Reason for leaving: Impacted by Covid-19 especially to travel & hospitality industry
Operations Executive (inbound)
Sunshine Travel Pte Ltd
04.2019 - 06.2019
- Handled hotel bookings & hotel contracts updating
- Communicated with the hotel reservation department & maintained the relationship among business partners
- Served & communicated with customers & relevant teams
- Handled hotel & attractions reservations / bookings
- Proceed payment to the associate hotels & sent document for payment vouchers internally
- Kept proper record of deposit payment and ensured tally with the hotel booking records
- Submitted monthly report for hotel bookings update, hotel booking payment to head of department
- Handled client Visa application submit to ICA (for inbound groups from China)
- Assisted colleagues when needs arise
- Reason for leaving: Change of residential area
Sales Executive (F&B) (promoted From Coordinator)
YWCA Fort Canning Lodge
07.2012 - 02.2019
- Responsible for securing F&B sales from various market segment & networking opportunities
- Conducted sales visits & made constant sales follow-up in face to face appointment
- Conducted site visits at the hotel premises & entertainments to potential clients
- Assisted in the planning of sales strategies & market intelligence to meet target
- Learned about the trend of market & competitors’ products
- Gave professional advice to clientele with regards to logistic set-up and food & beverage for their events
- Ensured event orders issued within the stipulated time & ensured details are clear
- Promoted & maintain good public relation with clientele
- Worked with finance team & ensured invoices are sent out to clients after each event & all payments are collected within the guideline & timeline
- Handled & managed function room booking enquiry from emails, phone calls & walk-in
- Prepared proposals & confirmation contracts, sent to clients for their confirmed events
- Arranged appointments & site viewing with guests prior to their up-coming events
- Liaised directly with the clients prior to & during the functions
- Ensured food & beverage service had delivered in line with the function program
- Distributed event orders & amendment sheets or any other documents related for events to all / certain departments concerned
- Conducted briefings to hospitality staff prior to each event to ensure the overall service meets client's expectations
- Prepared signage, food tags and table menus for events
- Reason for leaving: Change of managements & manpower structure
Cashier cum waitress
Nanyang Cuisine
04.2011 - 05.2012
- Operated cash register for cash & credit card transactions with excellent accuracy levels
- Took orders & ensured food order had been correctly taken from customers before proceed
- Ensured correct food & beverage orders transacted in system for the process
- Ensured the number tag on the dishes of food is corrected assigned before serving to allocated tables
- Cleared tables after customers leaving from the cafe
- Tracked transactions on balance sheets at the end of each day after operations hours
- Maintained cleanliness & tidiness of the counter & café environment
- Reason for leaving: Café closed due to poor business performance
Cashier
Popular Book Store
09.2010 - 06.2011
- Operated cash register for cash, check, vouchers & credit card transactions with excellent accuracy levels
- Applied member cards for customers
- Built relationships with customers to encourage repeat business.
- Maintained snack counter cleanliness, tidiness for storage & perform stock check ro place order accordingly
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Tracked transactions on balance sheets at the end of each day after operations hours
- Maintained cleanliness & tidiness of the counter
- Handled daily closure of sales at the end of operations hours
- Reason for leaving: Change of residential area
Cashier
Daily Book Shop
09.2009 - 07.2010
- Operated cash register for cash, check, voucher & credit card transactions with excellent accuracy levels.
- Performed goods receive process & ensure pricing is accurate in system & the price tags on physical items upon stock arrival
- Applied member card for customers upon receive the application form
- Maintained snack counter cleanliness, perform stock check, storage & place order accordingly
- Built relationships with customers to encourage repeat business.
- Provided service for making copies & lamination of documents for customers
- Tracked transactions on balance sheets at the end of each day after operations hours
- Handled daily closure of sales at the end of operations hours
- Reason for leaving: Outlet of company closed
Education
Professional Master - Business Administration
Universiti Teknologi Malaysia
Handling Difficult Customers Professionally
SNEF Singapore National Employers Federation
Interpersonal Communication Skills
SNEF Singapore National Employers Federation
Certificate of Participation in Neuro-Linguistic Programming for Success
Ngee Ann Polytechnic
Certificate in Business English Grammar & Writing Level 2
British Council
Employability Skills Basic Negotiation Skills and Techniques
WSQ
Certificate in Business English Speaking & Pronunciation Skills Level 2
British Council
Employability Skills Communicate and Relate Effectively at the Workplace
WSQ
Professional Diploma - Business Management & Operation Strategy
Universiti Teknologi Malaysia
06.2024
Certificate - Business Chinese Translation Skill
Singapore Chinese Chamber Institute of Business
03.2023
Japanese Language
Tenrikyo Mission Center
01.2021
Diploma - Hospitality & Tourism Management
Psb Academy
01.2016
SPM Level
Sekolah Menengah Kebangsaan Permas Jaya
01.2007
Skills
- Scheduling management
- Customer invoicing
- Process implementation
- Supply ordering
- Analysis skills with existing work knowledge
- Communication, Empathy & Compassion
Language
Mandarin (written & spoken), English (written & spoken), Cantonese (Spoken), Japanese Language (basic –written & spoken)
Timeline
Operations Coordinator
Easmed Pte Ltd
07.2022 - 05.2025
Credit Officer
Pan Pacific Van & Truck Leasing Pte. Ltd
06.2022 - 06.2022
Customer Service Representative
Startek Aegis BPO Malaysia Sdn Bhd
05.2021 - 01.2022
Operations Executive (inbound / outbound student groups)
Golden Travel Services Pte Ltd
08.2019 - 03.2020
Operations Executive (inbound)
Sunshine Travel Pte Ltd
04.2019 - 06.2019
Sales Executive (F&B) (promoted From Coordinator)
YWCA Fort Canning Lodge
07.2012 - 02.2019
Cashier cum waitress
Nanyang Cuisine
04.2011 - 05.2012
Cashier
Popular Book Store
09.2010 - 06.2011
Cashier
Daily Book Shop
09.2009 - 07.2010
Handling Difficult Customers Professionally
SNEF Singapore National Employers Federation
Interpersonal Communication Skills
SNEF Singapore National Employers Federation
Certificate of Participation in Neuro-Linguistic Programming for Success
Ngee Ann Polytechnic
Certificate in Business English Grammar & Writing Level 2
British Council
Employability Skills Basic Negotiation Skills and Techniques
WSQ
Certificate in Business English Speaking & Pronunciation Skills Level 2
British Council
Employability Skills Communicate and Relate Effectively at the Workplace
WSQ
Professional Diploma - Business Management & Operation Strategy
Universiti Teknologi Malaysia
Certificate - Business Chinese Translation Skill
Singapore Chinese Chamber Institute of Business
Japanese Language
Tenrikyo Mission Center
Diploma - Hospitality & Tourism Management
Psb Academy
SPM Level
Sekolah Menengah Kebangsaan Permas Jaya
Professional Master - Business Administration
Universiti Teknologi Malaysia
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