Alice Lam

Similar Profiles

• 

  Samantha Elizondo Salas Samantha Elizondo Salas null

  Sr. Talent Administrator & Coordinator at WilsonHCG (Wilson Human Resources Group)Sr. Talent Administrator & Coordinator at WilsonHCG (Wilson Human Resources Group)

• 

  Selma RambertSelma Rambert

  Learning, Performance and Talent Management - Cross Training at First Citizens Bank Limited – Human Resources DepartmentLearning, Performance and Talent Management - Cross Training at First Citizens Bank Limited – Human Resources Department

• 

  GOUTHAM MANIKANTANGOUTHAM MANIKANTAN

  Agile Project Manager/Business Analyst at DBS Bank ( Contract via Achieve Group of Tech)Agile Project Manager/Business Analyst at DBS Bank ( Contract via Achieve Group of Tech)

• 

  Abhishek AgarwalAbhishek Agarwal

  <p>Managed Enterprise and Government account portfolios, driving revenue growth and client retention through strategic relationships.<br> Engaged proactively with customers prior to renewal dates to secure timely renewals and multi-year contracts.<br> Oversaw renewal of Oracle's Premier Support contracts for Database, Applications, Middleware, and Hardware Systems.<br> Collaborated strategically with Oracle channel partners to exceed Support Renewal targets.<br> Prepared accurate renewal quotes and contracts in compliance with company policies.<br> Identified and pursued upselling and cross-selling opportunities for Oracle services through long-term contracts.<br> Provided strategic guidance to customers on future roadmaps and Oracle's statement of changes.<br> Fostered strong customer relationships, negotiating terms to enhance satisfaction and retention.</p> at Oracle India Private Limited<p>Managed Enterprise and Government account portfolios, driving revenue growth and client retention through strategic relationships.<br> Engaged proactively with customers prior to renewal dates to secure timely renewals and multi-year contracts.<br> Oversaw renewal of Oracle's Premier Support contracts for Database, Applications, Middleware, and Hardware Systems.<br> Collaborated strategically with Oracle channel partners to exceed Support Renewal targets.<br> Prepared accurate renewal quotes and contracts in compliance with company policies.<br> Identified and pursued upselling and cross-selling opportunities for Oracle services through long-term contracts.<br> Provided strategic guidance to customers on future roadmaps and Oracle's statement of changes.<br> Fostered strong customer relationships, negotiating terms to enhance satisfaction and retention.</p> at Oracle India Private Limited

• 

  Matthew PagelMatthew Pagel

  <ul><li>Worked across multiple levels of a complex content ingestion system over a 10-year span</li><li>Improved system performance by streamlining data retrieval and backend operations</li><li>Standardized data ingestion protocols, enhancing accuracy across geographic and topical datasets</li><li>Implemented client-facing dashboard features previously underutilized, making them standard practice</li><li>Integrated third-party tools to overcome content access restrictions and expand curation capabilities</li><li>Applied deep understanding of Google search logic to maximize content quality and relevance</li><li>Analyzed and explained system behavior to internal stakeholders and clients to improve transparency</li><li>Developed training protocols for content moderation and system maintenance, enabling week-long onboarding cycles</li><li>Managed a team of 12 moderators over four years, optimizing workflows to support high-volume data pulls</li><li>Coordinated with operations and account teams to assess client requests, troubleshoot issues, and develop solutions</li><li>Conducted honest, strategic discussions with clients and leadership to align requests with system limitations and business goals</li><li>Maintained detailed process documentation to support organizational memory, training, and accountability</li><li>Completed college-level coursework in survey and process writing; applied principles to workplace efficiencies</li><li>Self-taught in multiple platforms including sound and video editing software, media production software</li><li>Proficient in Microsoft Office Suite, Google Workspace, and a range of productivity and curation tools</li></ul> at Futuri Media<ul><li>Worked across multiple levels of a complex content ingestion system over a 10-year span</li><li>Improved system performance by streamlining data retrieval and backend operations</li><li>Standardized data ingestion protocols, enhancing accuracy across geographic and topical datasets</li><li>Implemented client-facing dashboard features previously underutilized, making them standard practice</li><li>Integrated third-party tools to overcome content access restrictions and expand curation capabilities</li><li>Applied deep understanding of Google search logic to maximize content quality and relevance</li><li>Analyzed and explained system behavior to internal stakeholders and clients to improve transparency</li><li>Developed training protocols for content moderation and system maintenance, enabling week-long onboarding cycles</li><li>Managed a team of 12 moderators over four years, optimizing workflows to support high-volume data pulls</li><li>Coordinated with operations and account teams to assess client requests, troubleshoot issues, and develop solutions</li><li>Conducted honest, strategic discussions with clients and leadership to align requests with system limitations and business goals</li><li>Maintained detailed process documentation to support organizational memory, training, and accountability</li><li>Completed college-level coursework in survey and process writing; applied principles to workplace efficiencies</li><li>Self-taught in multiple platforms including sound and video editing software, media production software</li><li>Proficient in Microsoft Office Suite, Google Workspace, and a range of productivity and curation tools</li></ul> at Futuri Media