ALIAS KAMSIN
Summary
Proven track record in enhancing membership retention and recruitment at MANDAI WILDLIFE GROUP, leveraging CRM proficiency and exceptional customer service. Spearheaded initiatives that streamlined processes, resulting in increased efficiency and satisfaction. Demonstrated teamwork and problem-solving skills, contributing to significant project successes and a collaborative work environment. Diligent and forward-thinking professional with organized and competitive nature focused on always growing customer base and increasing revenue numbers. Persuasive communication style, strategic planning strength and top conflict resolution strengths.
Overview
27
27
years of professional experience
Work History
Membership Officer
MANDAI WILDLIFE GROUP
07.2024 - Current
- Developed comprehensive membership reports for management to analyze trends, opportunities, and areas for improvement.
- Coordinated volunteer recruitment efforts to increase member involvement in organizational initiatives while enhancing personal connections within the community.
- Conducted regular surveys to gauge member satisfaction levels, using feedback to inform continuous improvement efforts.
- Managed renewal cycles effectively by sending timely reminders for pending renewals while addressing potential obstacles or concerns related to continued membership status proactively during conversations with members regarding their experiences thus far within the organization''s fold.
- Identified potential areas for growth within target markets by conducting thorough analyses of industry trends and competitor activities, informing future membership recruitment strategies accordingly.
- Streamlined the member onboarding process, resulting in higher satisfaction rates and quicker integration into organizational activities.
- Effectively resolved membership inquiries by providing prompt assistance and accurate information through email, phone calls, and in-person meetings.
- Increased membership retention by implementing personalized outreach strategies and follow-up initiatives.
- Continuously updated personal knowledge on industry developments, enabling informed conversations with members about relevant topics impacting their professional lives.
- Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
- Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
Planning Manager
STATSChipPAC
01.2000 - 01.2020
- Coordinated closely with operations teams to ensure seamless integration between project planning stages and actual implementation activities.
- Evaluated project performance, identifying areas for improvement and implementing necessary changes.
- Mentored and supported 10 department employees to create strong workplace culture.
- Mentored and supported [Number] [Type] department employees to create strong workplace culture.
- Improved project efficiency by streamlining planning processes and implementing effective communication strategies.
- Created new methodologies to improve planning process and results.
- Presented regular progress updates to senior leadership, highlighting successes as well as challenges encountered during project execution phases.
- Enhanced company reputation by delivering high-quality projects on time and within budget constraints.
- Mentored junior staff members, enhancing their planning skills and fostering a collaborative work environment.
- Increased team productivity with regular progress monitoring and providing constructive feedback.
- Streamlined workflow processes, reducing redundancies and increasing overall efficiency in the planning department.
- Optimized scheduling procedures for improved resource utilization, resulting in increased cost savings for the company.
Planner
Hewlett Packard, HP
01.1998 - 01.2000
- Identified potential risks, implementing mitigation plans to minimize impact on project timelines.
- Worked directly with production personnel to resolve production scheduling issues and conflicts.
- Prioritized schedules to meet project goals and overall customer satisfaction.
- Managed successful day-to-day operations of projects by maximizing productivity from available resources.
- Achieved on-time completion of projects with diligent scheduling and resource management.
- Recognized potential issues with inventory and quality control and engineered changes.
Education
BACHELOR DEGREE - Logistics And Materials Management
CURTIN UNIVERSITY
AUSTRALIA01.2003
ADVANCE DIPLOM A - ENGINEERING MANAGEMENT
TEMASEK POLYTECHNIC
Singapore, Null, Singapore01.2000
Skills
- Membership retention
- Membership Recruitment
- CRM proficiency
- Customer Service
- Problem-Solving
- Teamwork and Collaboration
Timeline
Membership Officer
MANDAI WILDLIFE GROUP
07.2024 - Current
Planning Manager
STATSChipPAC
01.2000 - 01.2020
Planner
Hewlett Packard, HP
01.1998 - 01.2000
BACHELOR DEGREE - Logistics And Materials Management
CURTIN UNIVERSITY
ADVANCE DIPLOM A - ENGINEERING MANAGEMENT
TEMASEK POLYTECHNIC
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