ALIAH NADIRAH BINTE AZMAN
Singapore
Summary
Motivated individual with experience in customer service and sales. Skilled In building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Energetic and compassionate person with natural affinity for nurturing and supporting children's growth.
Overview
3
3
years of professional experience
Work History
Sales Associate
Polar Puffs & Cakes Pte Ltd
03.2022 - Current
- Engaged with customers to effectively build rapport and lasting relationships
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing
- Educated customers on current promotional offerings and products using persuasive selling tactics
- Helped customers locate products and checked store system for merchandise at other stores
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers
Intern Guest Service Officer
Plaza Premiuum Lounge
10.2023 - 02.2024
- Assisted in resolving billing disputes by thoroughly reviewing charges and offering appropriate solutions.
- Built strong relationships with repeat guests, recognizing their preferences and anticipating their needs upon arrival.
- Collaborated with housekeeping staff to ensure timely room availability and cleanliness.
- Supported sales efforts by proactively upselling room types, packages, and additional services during the reservation process.
- Handled guest complaints with professionalism, working to find satisfactory resolutions in a timely manner.
- Liaised with housekeeping staff to verify service and maintenance of lounge standards.
Education
Higher Nitec - Passenger Services
ITE East
Singapore05-2024
Nitec - Business Services
ITE Central
Singapore02.2021
Skills
- Product and Service Sales
- Problem Solving
- Conflict Resolution
- Task prioritization
- Inventory Control Procedures
- Documentation and Recordkeeping
- Teamwork and Collaboration
- Time Management
Hobbies
- Reading fiction and informative articles
- Going for nature walks
- Watching movies and documentaries
- Listening to current music and podcasts
Timeline
Intern Guest Service Officer
Plaza Premiuum Lounge
10.2023 - 02.2024
Sales Associate
Polar Puffs & Cakes Pte Ltd
03.2022 - Current
Higher Nitec - Passenger Services
ITE East
Nitec - Business Services
ITE Central
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