Motivated individual with experience in customer service and sales. Skilled In building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Energetic and compassionate person with natural affinity for nurturing and supporting children's growth.
Overview
3
3
years of professional experience
Work History
Sales Associate
Polar Puffs & Cakes Pte Ltd
Hougang Mall, Singapore
03.2022 - Current
Engaged with customers to effectively build rapport and lasting relationships
Served customers with knowledgeable, friendly support at every stage of shopping and purchasing
Educated customers on current promotional offerings and products using persuasive selling tactics
Helped customers locate products and checked store system for merchandise at other stores
Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers
Intern Guest Service Officer
Plaza Premiuum Lounge
Changi Airport Terminal 1 Transit, Singapore
10.2023 - 02.2024
Assisted in resolving billing disputes by thoroughly reviewing charges and offering appropriate solutions.
Built strong relationships with repeat guests, recognizing their preferences and anticipating their needs upon arrival.
Collaborated with housekeeping staff to ensure timely room availability and cleanliness.
Supported sales efforts by proactively upselling room types, packages, and additional services during the reservation process.
Handled guest complaints with professionalism, working to find satisfactory resolutions in a timely manner.
Liaised with housekeeping staff to verify service and maintenance of lounge standards.