ALIA SHAFIRA ALI
Kuala Lumpur
Summary
Reliable and motivated professional with strong administrative and coordination skills, and a proven ability to support daily operations efficiently. Experienced in handling documentation, data entry, customer service, and internal communications. Quick to learn, highly organized, and able to work well both independently and in a team. Committed to maintaining professionalism, confidentiality, and contributing to a productive work environment.
Overview
6
6
years of professional experience
Work History
HR & Admin Assistant
MASINDO LOGISTIC PTE LTD
05.2022 - Current
- Supported full-cycle recruitment: job postings, talent sourcing, interviews, and onboarding.
- Prepared HR documents (offer letters, contracts, salary proposals) and managed hiring records for local and foreign employees.
- Support recruitment and selection activities, including job postings, candidate shortlisting, interview coordination, and onboarding of new employees.
- Assist in managing work pass applications, renewals, and cancellations (e.g., Work Permits, S Pass)
- Prepare and submit statutory contributions such as Central Provident Fund (CPF) and Income Tax (IRAS) filings (e.g. IR8A, IR21).
- Arrange for payment of all medical invoices including hospitals and panel clinics & follow up with unpaid invoices in timely manner
- Maintain accurate and up-to-date employee records, HR databases, and documentation in System and personals files.
- Coordinate and administer Foreign Worker Medical Insurance (FWMI) and Work Injury Compensation (WICA) claims and follow-ups.
- Assist with employee onboarding and offboarding processes, including preparation of employment letters, checklists, and exit documentation.
- Serve as a point of contact for employee enquiries
- Provide administrative support for HR-related matters including preparation of letters, filing, and handling confidential correspondences.
- Provide general administrative support to the HR department
Teller
E-globex Sdn Bhd
03.2022 - 04.2022
- Handle cash transactions accurately, including deposits, withdrawals, currency exchange, and payments
- Process remittance and fund transfer services, both local and international
- Perform daily opening and closing balancing of cash drawer
- Ensure accuracy and efficiency in transaction processing and documentation
- Attend to customer inquiries and provide prompt assistance in a courteous manner
- Verify customer identification and ensure compliance with AML/CFT (Anti-Money Laundering / Counter Financing of Terrorism) policies
- Maintain records and prepare necessary reports in accordance with company and regulatory guidelines
- Support administrative and operational duties as assigned by the supervisor or branch manager
- Escalate any discrepancies or suspicious transactions to the compliance team
Cashier
PPIH SDN BHD
03.2021 - 02.2022
- Serve and guide customer through the payment process smoothly.
- Explaining the benefits and confront the customer to participate as member.
- Being polite and friendly to our customer as our principle customers matters most and give customer the best experience while checking out
- Solve every customer problem regarding payment buying issues by offering help and consult from other departments
Shopee Cross Border Part Timer
Pos Malaysia Sabah
08.2019 - 11.2019
- Help staff to sort parcel arrive from china and distribute into severals cages according to their postcode.
- Scan parcels as received and on delivery
- To makesure the workplace are safe and clean
Internship in Human Resources
Pos Malaysia Sabah
06.2019 - 08.2019
- Source, screen, schedule job interview and assist during the interview process
- Archive, update, rearrange and storage documents
- Support in any other HR & admin tasks and undertake any ad-hoc assignments by management or superior as and when required
Education
Degree - International Finance (International and Offshore Banking)
University Malaysia Sabah
Malaysia 01.2019
Foundation - Accounting, Economics and Business Management
Pahang Matriculation College
Malaysia 01.2016
Skills
- Communication Skills
- Team Player
- Problem Solving and Initiative
- Self Driven
- Microsoft Outlook, Words, Excel etc
LANGUAGE
English, Malay
Hobbies and Interests
Music, Travelling
Timeline
HR & Admin Assistant
MASINDO LOGISTIC PTE LTD
05.2022 - Current
Teller
E-globex Sdn Bhd
03.2022 - 04.2022
Cashier
PPIH SDN BHD
03.2021 - 02.2022
Shopee Cross Border Part Timer
Pos Malaysia Sabah
08.2019 - 11.2019
Internship in Human Resources
Pos Malaysia Sabah
06.2019 - 08.2019
Degree - International Finance (International and Offshore Banking)
University Malaysia Sabah
Foundation - Accounting, Economics and Business Management
Pahang Matriculation College
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