ALFREDO POSADAS NIETES
Summary
Dynamic with extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Chat/Email/ Account Specialist
TDCX (Transformative Digital Customer Experience)
07.2022 - Current
- Adhered to standards of quality and service as well as all compliance requirements.
- Resolved complex billing and payment issues for balanced, accurate accounts.
- Completed routine and complex account updates to resolve problems.
- Reconciled customer accounts and identified discrepancies for further investigation.
Advisor 1 - Customer Service
Concentrix Philippines
06.2020 - 07.2022
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
- Contributed insights during team meetings aimed at optimizing firm-wide processes and procedures for increased efficiency.
- Monitored customer service operations to confirm compliance with quality standards.
Coach Customer Service
Foundever (formely Sitel)
06.2015 - 03.2020
- Enhanced team performance by developing and implementing effective coaching strategies.
- Conducted regular performance evaluations for players, setting clear expectations for continued improvement throughout the season.
- Managed practice schedules, ensuring efficient use of time and resources for optimal results.
- Collaborated with other coaches to create and execute game plans.
- Monitored team practices to establish high level of performance.
Education
Bachelor of Science - Marketing Management
Palawan State University
Palawan 04.2001 -
High School Diploma -
Bataraza Central School
04.2001 -
No Degree -
Bataraza Central School
Bataraza, Palawan 04.2001 -
Skills
Customer Engagement
Reference
Hershey Arceo
Quality Supervisor - Founderver (formerly Sitel)
(0905) 8182254
Rachel Anne Lucero
Coach Customer Service - Foundever (formerly Sitel)
(0905) 6689930
Con Rad Javan
Team Lead - TDCX
(0998) 9619315
Timeline
Chat/Email/ Account Specialist
TDCX (Transformative Digital Customer Experience)
07.2022 - Current
Advisor 1 - Customer Service
Concentrix Philippines
06.2020 - 07.2022
Coach Customer Service
Foundever (formely Sitel)
06.2015 - 03.2020
Bachelor of Science - Marketing Management
Palawan State University
04.2001 -
High School Diploma -
Bataraza Central School
04.2001 -
No Degree -
Bataraza Central School
04.2001 -
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