Alfred Donald Charles
Singapore
Summary
14 Years’ of experience in IT and Digital product for financial markets and Gov Tech. Proven track record in Transformation, System integration, business analysis to deliver strategically important complex projects. BFS domain across Business Process Management. Currently employed with Tata Consultancy Services (TCS) as a Functional Consultant (Banking- Cards and lending, on boarding, Payments and I wealth Management) and have supported global top tier banks and financial services institutions. Experienced with leveraging data analysis to inform business decisions and optimize processes. Utilizes critical thinking to identify inefficiencies and recommend practical solutions. Track record of collaborating with cross-functional teams to achieve project goals and enhance operational performance.
Overview
15
15
years of professional experience
Work History
Business Analyst
Tata Consultancy Services
12.2023 - Current
- Project : Migration of SG government application
- Industry Type : Public Sector Unit(Pre- Sales Bid Management)
- Project Type : GDC Migration and Application development
- Tools : Azure DevOps/Confluence
- Defect Tracking : Jira
- Spearhead the technical analysis and testing on a large scale government technology migration
- Collaborated with cross- function teams to gather requirements, help SE designs solutions
- And implement process improvement
- Ensure seamless transition and minimum disruption to public services
- Conducted end to end application testing , identifying and resolving critical issues to gather requirements, design solutions, and implement process improvements
- Developed and maintained technical and functional document, user manual and training materials to support knowledge transfer
- Managed and maintained team if developers and testers, providing guidance and oversight to ensure project deliverables were met
- Coordinate and facilitated daily stand up calls, ensuring effective communications , issue resolution and alignment across teams
- Experience on Requirement Gathering, Technical Discussion and Documentation, Sample Application Design, Client interaction
Business Analyst (Banking)
Tata Consultancy Services PTE
07.2018 - 12.2023
- Project : (Frameworks/app governance/Cards and Lending/Banking/Payments, Portfolios and Wealth Management)
- Industry Type : Banking and Financial Services (Digital Banking)
- Project Type : Digi bank coreservices
- Tools :Avloq Wealth, Jira, Confluence, SeeTest, InteliJ
- Defect Tracking : Jira
- Preparing Functional documents based on BRD (Confluence/Jira)
- Experience on Requirement Gathering, Technical Discussion and Documentation, Sample Application Design, Client interaction
- Engage stakeholders to gather software requirements/business rules and ensure alignment with development team
- Participate in the agile ceremonies – daily stand-ups, sprint planning, sprint demos, retrospectives etc
- Applying good judgment in balancing and advocating for the use of agile delivery concepts and business analysis tools and techniques
- Assist Product Owner, Scrum master with Backlog grooming, User Story development and prioritization
- Working closely with Product Owner and other within the program to ensure integrity of the end-to-end solution
- Comprehensive knowledge on SDLC and Agile model
- Engage in daily scrum arranged by Release manager
- Explaining sequence diagrams to the developers
- (SDLC Support)
- Good understanding on IAM, Finacle , Vision plus and other sub banking systems
- Participate in Customer journey walkthrough with business as part of requirement gathering ceremony when a change or new feature is conceptualized
- Conducting UAT Test, Debugging the error/requirement gathering
- Readiness to work in rapidly changing environment
- Alliance with Testing and dev teams during UAT and responsible to review end- to -end coverage for functional requirements
- Support development team as well as QA and testing teams as subject matter expert (SME in all areas of Banking Domain, Payments, On-boarding, lending, equities)
- Functionality, integration, system, defect retesting, regression, ad-hoc, smoke, sanity and browser compatibility testing, IOS- Android
- Combines understanding of IT and business process to recommend solution
- Support short and long term operational / strategic business activities through analysis, review, forecasting, and trending complex data
- Keen on delivering value and innovation through the product line
- Maintaining functional specifications
- Creating competitive analysis program and sharing with business stakeholders for insightful decisions
- Good knowledge on technologies like, Micro service, SQL
- Assist with sub system engagement during UAT
- An effective communicator with exceptional management skills having capability to handle people and business
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Optimized workflow processes to enhance overall productivity and achieve operational excellence.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
- Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
- Streamlined project management with effective communication and collaboration across cross-functional teams.
- Enabled data-driven decision making with advanced analytics tools, generating valuable insights for the organization.
- Implemented best-practice methodologies that improved overall project delivery timelines while maintaining quality standards.
- Increased resource efficiency by analyzing detailed business requirements.
Assistant Business Analyst
Automatic Data Processing(ADP)
06.2015 - 07.2020
- Communicating insights through dashboards with drill down capabilities into data with a clear and concise information to stakeholders
- Preparing Functional documents based on BRD
- Working on enhancements for Retirement programme
- Supported the full span of the SDLC from detailed business analysis, writing function requirements
- Test planning and sharing with all stakeholders
- Running daily stand up call with development team and arranging release retrospective
- Working on detailed test execution including Smoke, Functional and Regression
- Post walkthrough with testing teams, actively Review Jbehaves written by testing teams in JIRA for scenario coverage and arrange walkthrough with automation team and BA for scripting readiness and gap identification
Senior Customer Service Analyst
Accenture
06.2014 - 06.2015
- Transactional and purchasing assistant for Information Technology
- Worked with all the commodities under IT, such as Software, Services, Hardware and Telecommunication
- QC all requests that come in from the site to make sure it has the right pricing, placed in the right commodity and have chosen the right supplier
- Work with the clients in getting them all the necessary information on the requisition to be able to negotiate for best pricing and provide approval for the Products or Services that the Site requires
- Example: Quotes, Statement of Work Etc
- Setting up Daily calls with the clients to understand and resolve various issues and concerns from the sites
- Handled clients calls and queries related to procurement, followed up to ensure on time delivery
- Identify potential vendors and suppliers
Research Analyst
Knoah Solutions
12.2012 - 05.2014
- Analyzed statistical data using both modern and traditional methods
- Gathered, arranged and corrected research data to create representative graphs and charts highlighting results for presentations
- Developed macros, special formulas and other actions to produce reliable and consistent statistical reviews
- Collected data on competitors, consumers and marketplace and consolidated data into presentations and reports
- Update project investment details, job postings Executive level (Inside scoop)
- Add new decision makers and update the existing titles
- Identify pain areas of a company and update the internal CRM tool
- Worked on many special projects and also lead one Direct Dial project
- Handle Client ad-hoc requests- JIRA
- Finding the Revenue (Financial and IT budget) and total number of employees for different companies and updating within the database
- Proficient with the tools used for the Research Analysis, lead generation and reporting like Lead Grabber, Contact Finder and JIRA Atlassian
Process Associate – Credit Cards
GE Money Bank
03.2010 - 04.2012
- Handled Semi calling and KYC verification
- Credential and document verification under the guidance of US Federal Law
- Negotiate and provide payment plans for basic customer requirement
- Verify Electronic payments
- Following HIPAA process
- Performed the required KYC screenings on customers documenting the information obtained on the client's as required by global KYC procedures
- Investigate Identity Theft claims made on Credit Card Accounts
- Followed Fair Debt Collection Practices Act (FDCPA)
Education
Executive programme - Finance and Operations
IIM Calcutta
IndiaBSC - Computers
Dr Babasaheb Ambedkar, Marthwada University
Intermediate - PCMB
Shiveshwar College
SSC -
Holy Cross Convent
IndiaSkills
- Languages: SQL
- Tools: Jira, Confluence, Figma, Avloq core, Tableu BI, Seetest
- Technical skills: Webservice, Microservice, SOI, VisionPlus, Merchant acquiring system
- Data Bases: Oracle DB, Maria DB
- Business Analytical skills: Strong Analytical Skills, Scrum, Agile, Tableau BI
Personal Profile
English
Tamil
Telugu
Hindi
Hobbies and Interests
Travelling, Playing Cricket, Pickleball and Badminton, Cooking
Disclaimer
Name : Alfred Donald Charles Fathers name : Donald Charles Nationality : Indian Date of Birth : 1985-02-13 Marital Status : Married Languages known : English, Tamil, Telugu and Hindi Place: Singapore Signature Alfred Charles
Strengths
- Strong Analytical Skills
- Technical and Application knowledge
- Very good Team player
- Commitment and dedication
- Ability to learn on job
- Time management
- Highly Flexible
- Sound Communication Skills
Timeline
Business Analyst
Tata Consultancy Services
12.2023 - Current
Business Analyst (Banking)
Tata Consultancy Services PTE
07.2018 - 12.2023
Assistant Business Analyst
Automatic Data Processing(ADP)
06.2015 - 07.2020
Senior Customer Service Analyst
Accenture
06.2014 - 06.2015
Research Analyst
Knoah Solutions
12.2012 - 05.2014
Process Associate – Credit Cards
GE Money Bank
03.2010 - 04.2012
Executive programme - Finance and Operations
IIM Calcutta
BSC - Computers
Dr Babasaheb Ambedkar, Marthwada University
Intermediate - PCMB
Shiveshwar College
SSC -
Holy Cross Convent
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