ALEX SOON KEAT CHEAH

Establishment of Penang Laboratory Management COE

Client: Intel Region: Penang,Malaysia

• First UST Laboratory Business Establishment
• Customer engagement & business presentation
• Resources Management: 30 person
• Customer requirement & technical assessment
• Resource Technical Evaluation & Hiring
• Optimization of budget and cost resource planning
• Customer Satisfaction Management (CRM)
• Profit and Loss (PnL) Management. Successfully maintain 35% Gross Profit Margin (GPM) across the project cycle

UST Offshore Design Center (ODC) Laboratory Management

Client: Intel Region: Penang,Malaysia

• Infrastructure Management: Lab environmental control, isolated network & server setup & maintenance
• Security Control Management
• Quarterly ODC Compliance Risk Assessment & audit
• Inventory Management
• Shipment & Custom declaration management

Outcome based Engagement Product Validation & Laboratory Management

Client: Intel, Altera, Nvidia Region: Malaysia, China, Taiwan & Germany

• Resources Management: 144 person (130 MYS, 7 CHN, 1 TWN, 6 DE)
• Reallocation & Business Trip to Germany 1yrs, China 6 month and Taiwan 1 month.
• Customer requirement & technical assessment
• Enhanced UST engagement model for customer cost saving
• Resource Technical Evaluation & Hiring
• Optimization of budget and cost resource planning
• Customer Satisfaction Management (CRM)
• Profit and Loss (PnL) Management. Successfully maintain 35% Gross Profit Margin (GPM) across the project cycle

Outcome based Engagement Data Center L1 & L2 Contact Center

Client: Intel Region: APAC, EMEA, US

• Resources Management: 30
• Customer requirement & technical assessment
• Resource L1 & L2 Technical Evaluation & Hiring
• Optimization of budget and cost resource planning
• Resource Working Shift Management
• Technical & Softskills Training Development
• IT Server Infrastructure setup & planning
• Customer Satisfaction Management (CRM)
• Quality Control Monitoring: Customer forum, phone call, instant messaging, email.
• Customer Warranty Control

Staff Argumentation Program

Client: Intel Region: Malaysia & Singapore

• Resources Management: 96
• Customer requirement & technical assessment
• Optimization of budget and cost resource planning
• Resource Working Shift Management
• Resource technical & Softskills Training Development
• Customer Satisfaction Management (CRM)

Shortlisted Best Performance Award 2015

Client: Intel

Operations & Resource Management

• Resource Planning and Allocation
• Monitoring Operational Performance
• Managing Inventory and Supply Chain

Team Leadership and Supervision

• oversee a team of technicians, ensuring that daily tasks are completed efficiently and effectively.
• Task Delegation based on their skills and experience, ensuring work is distributed appropriately.
• Performance Monitoring to ensuring they meet quality and productivity standards.
• Provide Guidance and Support to team members, helping solve complex technical issues or challenges that arise.

Reporting and Documentation:

• Maintain accurate records of maintenance activities, repairs, equipment failures, and other technical work.
• Reporting to Management provide regular updates and reports to management about the team's progress, project status, issues, or any resources needed.
• Analyze maintenance data to identify trends, predict equipment failures, and develop strategies to improve maintenance efficiency.

Setup & optimized system performance

• Setup platforms such as CPU,PCH, heatsink and computer peripheral's to perform concurrency test based on test plan provided.

Advanced Troubleshooting and Problem-Solving

• Recurring technical issues, 1st level debug minimizing future disruptions.

Completed complex repairs (rework-SMT soldering, trace-cut)

• leveraging strong diagnostic skills and attention to detail.

Lab Setup & Maintenance

• Setting up network environment with KVM
• Inventory data tracking with compilation

Maintained a safe work environment

• 6S performance to ensure compliance to company policy

Increased customer satisfaction

• Prompt and knowledgeable support for various technical issues.

Best Performance Award 2011

Maintained a safe work environment

• 6S performance to ensure compliance to company policy

Setup & optimized system testingperformance

• Setup platforms such as CPU,PCH, heatsink and computer peripheral's to perform concurrency test based on test plan provided.
• Stress, burn-in, temperature & air concurrency test

Root cause analyses

• Recurring technical issues, minimizing future disruptions.

Completed complex repairs (rework-soldering)

• leveraging strong diagnostic skills and attention to detail.

Lab Setup & Maintenance

• Setting up network environment with KVM
• Inventory data tracking with compilation

Increased customer satisfaction

• Prompt and knowledgeable support for various technical issues.

Maintenance and Troubleshooting (SMT, SPC & ICT) :

• Equipment Maintenance
• Troubleshooting
• Technical Support

Assemble and Evaluation:

• Radio Assembly
• Product Evaluation before mass production

Quality Control:

• Inspection
• Process Improvement
• Documenting Findings

Safety Compliance:

• Adherence to Safety Standards
• Safety Inspections