Alexise Castillo
Summary
Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
9
9
years of professional experience
Work History
Team Leader
Movate
04.2019 - 09.2023
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Technical Support Engineer
Telus International
12.2017 - 03.2019
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Provided guidance on installing and integrating new hardware components and software to remote clients.
- Performed root cause analysis of reported issues to enact corrections.
- Documented faults and bugs for referral to development staff for use in updates.
- Communicated with stakeholders to share critical technical information and deliver project updates.
Recruitment Specialist
EPerformax
06.2014 - 09.2017
- Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
- Hired employees and initiated new hire paperwork process.
- Promptly corresponded with applicants and coordinated and conducted interviews.
- Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
Education
Bachelor of Science - Nursing
CEU
Philippines04.2011
Skills
- Daily Workflow Improvement
- Orientation and Onboarding
- Giving Constructive Feedback
- Key Performance Indicators (KPI)
- Revenue Growth
- Call Center Operations
- Effective Customer Service
- Timelines and Milestones
Languages
eng
Advanced (C1)
Timeline
Team Leader
Movate
04.2019 - 09.2023
Technical Support Engineer
Telus International
12.2017 - 03.2019
Recruitment Specialist
EPerformax
06.2014 - 09.2017
Bachelor of Science - Nursing
CEU
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