Ong HuiPing (Alexis)

Project Planning and Management

• Plan and manage projects to ensure completion within deadlines and budgets.

Project Management Experience

• Corporate Clients’ On-site Health Screening and Flu Vaccination.
• Vaccination Centre @ Jalan Besar CC for COVID-19 (Feb 22, 2021 – May 31, 2022).
• Mobile Vaccine @ Various RC, RN, and Nursing Homes for COVID-19 (May 2021 – Oct 2022).
• COVID-19 Telemedicine Facility @ Dorsett Singapore (Oct 2021 – Jan 2022).
• Migrant Workers Onboard Center @ Sengkang (Apr 2023 – Present).

Vendor Management

• Liaise with vendors for consumables ordering.
• Coordinate quarterly or yearly servicing of equipment.
• Negotiate contracts with vendors to secure favorable terms and pricing.

Staff Management and Development

• Facilitate clear communication among team members. Organize regular meetings and provide detailed documentation.
• Recruit staff for replacements or new hires
• Manage staff and doctors’ roster schedules.
• Resolve conflicts between team members quickly and effectively. Maintain a positive work environment conducive to productivity.
• Arrange staff training courses such as BCLS + AED, CPR awareness, and Occupational First Aid.
• Cross-trained staff members in various job roles to maximize coverage.
• Conduct weekly training sessions on clinical protocols and the operation of clinical equipment.

Event Ambulance Standby

• Arrange ambulance standby for events including concerts, lion dances, sports events, and Halloween horror nights.

Business Development

• Explore new business opportunities with potential clients.
• Partner with schools for Job Shadowing Programme to provide work experience for the next generation.

Promoted to Clinic Supervisor (in 2015)

Daily Operations Management

· Managed daily operations to ensure smooth functioning and high-quality patient care.

· Monitored patient numbers and wait times to create an efficient flow from check-in to check-out.

· Improved clinic efficiency by streamlining patient intake processes.

· Implemented electronic health records to enhance operational workflow.

· Communicated with patients, asked appropriate questions, and employed active listening to determine the best care.

· Delegated tasks to staff members and monitored the completion of all duties.

· Provided support to enhance staff performance.

Staff Training and Development

· Developed staff training programs to enhance clinical skills and adherence to facility policies.

· Delivered effective onboarding and training to new and existing employees.

· Cross-trained staff members in various job roles to maximize coverage.

Workplace Safety

· Prioritized workplace safety by instituting protocols for infection control measures.

· Ensured proper equipment maintenance and storage.

Promoted to Senior Medical Record Officer ( June 2014)

Medical Record Officer (May 2013)

• Assisted in typing health screening reports, lawyer letters, and insurance claims.
• Followed up with medical staff regarding missing information in patient records.
• Ensured timely sending of reports (e.g., pre-employment, work permit, and health screening reports) by collating test results, checking accuracy, and dispatching to clients.
• Notified HR or MOM regarding any abnormal results.
• Followed up with patients for appointments and handled patient complaints.
• Developed and implemented a record storage and retrieval system to comply with record retention laws and ensure accessibility.
• Maintained accuracy, completeness, and security of medical records and health information.
• Scanned and uploaded medical records into the electronic medical records system.
• Implemented an effective filing system for physical documents, reducing misplaced files.
• Assisted in training new staff on medical record processing and filing procedures.

Customer Service

• Provided exceptional customer service by actively listening to client needs and offering appropriate solutions.
• Attended monthly product trainings to enhance product understanding and better meet customers' needs.

Operational Management

• Increased sales through effective merchandising strategies and engaging product presentations.
• Assisted in setting up in-store promotional events to increase store traffic and drive sales growth.
• Managed inventory control, cash control, and store opening and closing procedures.
• Boosted employee morale by fostering a positive work environment with open communication and teamwork.
• Trained new employees on company policies, procedures, and sales techniques for consistent team performance.

Administrative Support

• Handle administrative tasks such as managing calendars, scheduling meetings, and preparing reports.
• Handle general office duties, including answering phones, responding to emails, and greeting visitors
• Maintain accurate records of event details, budgets, and client preferences.
• Manage office supplies and inventory to ensure availability of materials for event planning and execution.
• Manage delivery schedules to ensure timely delivery of goods to customers.
• Process invoices and payments related to events and handle associated financial documentation.

Event Coordination

• Assist in planning and coordinating events, including scheduling, logistics, and vendor management.
• Assist in setting up marketing props for events and seminars.
• Prepare post-event reports summarizing outcomes, successes, and areas for improvement.

Administrative Support

• Managed a multi-line phone system, routed calls, delivered messages to staff, and greeted visitors.
• Assisted in onboarding new employees by providing training materials and coordinating orientation schedules for smooth team integration.
• Handled workman compensation and travel insurance documents.
• Ensured accurate record-keeping through diligent data entry and database management for vital company information.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Coordinated office supply inventory, proactively ordering necessary items before depletion to prevent workflow disruptions.

Customer Service and Sales

• Identified client needs and recommended products based on preferences and requirements.
• Analyzed customer skin conditions and type to suggest suitable products.
• Applied professional makeup to clients for productions and performances.
• Consistently achieved personal sales goals through effective time management and task prioritization.

Product Knowledge

• Attended monthly product trainings to enhance product understanding and better meet clients' needs.

Counter and Display Maintenance

• Maintained cleanliness and organization of counter and display areas.