Alexi Neo
Summary
Highly efficient and well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Able to adapt and build a good working environment with colleagues.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Service Crew Member /Tea Barista
Koi The Singapore Pte Ltd
08.2021 - Current
- Resolved customer complaints promptly and professionally, maintaining a focus on overall satisfaction.
- Assisted in training new crew members, ensuring they were well-equipped to provide quality service.
- Operated cash registers and POS systems, handling over $400 - 1000 in cash daily.
- Operated kitchen equipment safely and efficiently, minimizing accidents and downtime.
- Supported management with inventory tasks, helping maintain appropriate stock levels for efficient operations.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Holds a Supervisor role in the store whenever store manager is not around.
Station Security Officer
Singapore Police Force
05.2016 - 05.2018
- Patrolled and monitored premises in company vehicle and by foot.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Education
Higher Nitec - Mechatronics
Institute of Technical Education
Singapore04.2016
Skills
- Customer Service
- Cleaning and sanitizing
- Verbal and written communication
- Strong Work Ethic
- Team Collaboration
- Cleanliness and hygiene
- Efficient task completion
- Performance Improvement
- Hospitality service expertise
Certification
Courses that I have attended
- Artificial Intelligence Application by NATC
- Retailing and the Economy by NATC
- Productivity Improvement by NATC
- Adapt To Change by NATC
- Protective Security during National Servicew
Languages
English
Chinese (Mandarin)
Timeline
Service Crew Member /Tea Barista
Koi The Singapore Pte Ltd
08.2021 - Current
Station Security Officer
Singapore Police Force
05.2016 - 05.2018
Higher Nitec - Mechatronics
Institute of Technical Education
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