Alexandra Chu
Summary
Experienced waitress with 2 years working in busy restaurant and bar settings.Committed to providing excellent customer service with enthusiasm and great attitude.
Overview
5
5
years of professional experience
Work History
Junior Bartender
67 Pall Mall
11.2023 - Current
- Enhanced customer satisfaction by crafting visually appealing and delicious cocktails according to their preferences.
- Assisted with inventory management, ensuring adequate stock levels and timely replenishment of supplies.
- Displayed excellent multitasking abilities under pressure while managing multiple orders simultaneously during peak hours.
- Maintained high levels of cleanliness throughout the bar area by consistently adhering to sanitation guidelines and best practices.
- Collaborated with colleagues to maintain a clean, safe, and welcoming bar environment for patrons.
- Provided exceptional service by promptly addressing customer inquiries and concerns.
- Assisted Bartender in preparing and serving alcoholic and non-alcoholic drinks based on ingredients provided.
- Prepared mixes and garnishes and stocked glassware, condiments, beer and paper products to facilitate efficient operation.
- Effectively handled cash transactions, maintaining accurate balances and minimizing discrepancies in daily reports.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Barista
6oz Espresso Cafe Bar
01.2023 - 05.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
Temp Admin Finance
OUE
10.2022 - 12.2022
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Learned semi-skilled and advanced work by shadowing experienced workers.
- Managed project deadlines successfully by prioritizing tasks and staying organized under tight schedules in various temporary roles.
- Assisted with data entry projects, ensuring accuracy and timely completion of essential documents for multiple employers.
Waitress, Hostess, and Cashier
The Alcovault Whiskey bar
03.2022 - 09.2022
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
Waitress, Hostess, and Cashier
Jjan Bar
01.2022 - 04.2022
- Greeted customers in bar area of busy,fast-paced restaurant with energy and enthusiasm
- Took drink and food orders,detailed new menu items and specials and recommended add-ons
- Performed opening and closing duties within bar area according to schedule
- Cleared plates and utensils,cleaned tables and chair,prepared new place settings
- Handled complains and questions relating to drinks or foods promptly
- Assisted bartenders with washing of glasses and bar equipment when busy.
Waitress
Shangri-La Hotel
12.2018 - 12.2021
- Assisted in dining room by removing dirty dishes during meal sevice and transporting to kitchen for washing
- Operated cash registers and POS systems,handling over cash daily
- Calculated totals,processed payments and issued receipts
- Kept customers and crew areas organized.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Set up banquet events according to specific client requirements, ensuring a successful event experience for all attendees.
- Collaborated closely with bartenders to fulfill beverage orders accurately while managing patron expectations efficiently.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Each A Cup, Barista
06.2021 - 09.2021
- Pleasantly interacted with customers during hectic periods to promote fun,positive environment
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores
- Cleaned counters,machines,utensils and seating areas daily.
Warehouse Associate
Shopee Scom
05.2021 - 07.2021
- Prepared orders for shipment by systematically picking,packing and labeling merchandise
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors
- Cleaned and maintained warehouse in compliance with OSHA safety standards
- Performed inventory control,such as counting and stocking merchandise.
Service Crew
Flor Patisserie
10.2019 - 04.2020
- Kept all prep areas clean by sweeping,mopping and washing down counters .
- Kept custumers and crew areas organized
- Prepared and bagged food for custumers
- Verified freshness of food and ingredients by checking for quality,keeping track of new and expired items and rotating stock
- Calculated totals, processed payments and issued receipts
- Operated cash registers and POS systems,handling over cash daily.
Education
N Level -
Peicai Secondary School
Serangoon11.2022
Skills
- Restaurant experience, Communication skills
- Cash handling proficiency
- Drink Presentation
- Basic mixology knowledge
- Fast Learner
- Problem Solving
- Admin Tools
- Excellent customer service
- Team player attitude
- Reliability and punctuality
Timeline
Junior Bartender
67 Pall Mall
11.2023 - Current
Barista
6oz Espresso Cafe Bar
01.2023 - 05.2023
Temp Admin Finance
OUE
10.2022 - 12.2022
Waitress, Hostess, and Cashier
The Alcovault Whiskey bar
03.2022 - 09.2022
Waitress, Hostess, and Cashier
Jjan Bar
01.2022 - 04.2022
Each A Cup, Barista
06.2021 - 09.2021
Warehouse Associate
Shopee Scom
05.2021 - 07.2021
Service Crew
Flor Patisserie
10.2019 - 04.2020
Waitress
Shangri-La Hotel
12.2018 - 12.2021
N Level -
Peicai Secondary School
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