Alexander Ceicario Samiaji
Marketing
Summary
Results-driven marketing officer bringing 3 years of experience in multiple marketing disciplines, including customer relationship management, product marketing, and digital marketing. Committed to maintaining brand presence through effective optimization and management of partner and brand websites and social medias.
Overview
3
3
years of professional experience
3
3
Languages
Work History
Digital Marketing Officer
Wajah Prima Alami
06.2023 - 07.2023
- Coordinated online promotional events such as discount coupons and live sale, resulting in increased audience engagement and lead generation potential.
- Increased social media traffic by implementing targeted SEO strategies and creating engaging content.
- Maintained and handled transaction occur in company online shops accounts (Tokopedia and Shopee)
Customer Relationship Officer
Asuransi Reliance Indonesia
12.2020 - 04.2023
- Trained new team members on company policies, CRM systems, and best practices to ensure consistent service quality.
- Managed high-profile accounts, ensuring consistent delivery of exceptional service for continued business growth.
- Handled every problem occur to customers during the period of insurance policy and provided solutions.
- Conducted thorough analysis of customer data, identifying trends that informed future company initiatives aimed at improving client retention rates.
Management Trainee
Asuransi Reliance Indonesia
09.2020 - 11.2020
- Understanding the business flow of the company from the beginning to end through classes and on-the-job training.
- Providing ideas for effective and efficient business process to the company.
Education
Bachelor of Social Science - Sociology
Padjadjaran University
West Java, Indonesia 04.2001 -
No Degree - Full Stack Digital Marketing
RevoU
Indonesia 04.2001 -
No Degree - Chinese Language
Jinan University College of Language And Culture
Guangzhou, Guangdong, People's Republic Of China 04.2001 -
Skills
Google Analytics
Keyword Research
Search Engine Optimization
Effective Communication
Customer Relations
Account Management
Patience and resilience
Problem Resolution
MS Office
Timeline
Digital Marketing Officer
Wajah Prima Alami
06.2023 - 07.2023
Customer Relationship Officer
Asuransi Reliance Indonesia
12.2020 - 04.2023
Management Trainee
Asuransi Reliance Indonesia
09.2020 - 11.2020
Bachelor of Social Science - Sociology
Padjadjaran University
04.2001 -
No Degree - Full Stack Digital Marketing
RevoU
04.2001 -
No Degree - Chinese Language
Jinan University College of Language And Culture
04.2001 -