Summary
Overview
Work History
Education
Skills
Personal Information
Certificates And Achievements
Languages
Timeline
Generic
Alexander Li

Alexander Li

West Brunswick

Summary

Professional management expert with proven ability to oversee day-to-day operations and maintain high standards. Known for fostering team collaboration and driving results in diverse environments. Reliable and adaptable, with strong skills in conflict resolution and staff supervision.

Overview

4
4
years of professional experience

Work History

Food & Beverage Duty Manager

Accor Hotels
01.2025 - Current
  • Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
  • Trained employees in essential job functions.
  • Mentored and supported junior staff members to apply best practices and follow procedures.
  • Supervised and coordinated team to provide guidance and support and maximize performance.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
  • Oversaw inventory management, ordering supplies as needed to maintain adequate stock levels and minimize waste.
  • Initiated plans to improve customer relations, quality standards, and service efficiency.

Section Waiter

Supernormal
10.2024 - 01.2025
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Contributed to the restaurant''s overall positive reputation through consistently delivering excellent service, leading to increased customer referrals and word-of-mouth recommendations.
  • Managed table sections efficiently, ensuring timely food delivery and accurate order placements.
  • Ensured accuracy in cash handling procedures, minimizing discrepancies at end-of-shift reconciliations.
  • Adhered to strict safety standards in food handling procedures, contributing to a safe and hygienic dining environment for all patrons.
  • Handled customer complaints gracefully, resolving issues promptly to ensure guest satisfaction.
  • Promoted a positive team environment by collaborating closely with colleagues to manage workload efficiently.

Food and Beverage Supervisor

QT Hotel Melbourne
05.2023 - 10.2024
  • Assist Venue Manager of all operations (Bar, Restaurant, in-room dining, Conference, Breakfast)
  • Hiring, training, and supervising food and beverage service staff in different venues - Overseeing inventory levels of food, beverages, and supplies
  • Establishing and maintaining high standards of food and beverage quality, presentation, and service
  • Ensuring menus are diverse, seasonal, and cost-effective
  • Organizing and overseeing events such as banquets, weddings, conferences, and other VIP special events
  • Ensuring compliance with health, safety, and sanitation regulations
  • Implementing strategies to increase restaurant and bar revenue, such as upselling strategies and special promotions
  • Monitoring market trends and competitors to stay competitive in the industry

Events and conferences/Banquets Attendant

Crown Casino
04.2023 - 12.2023
  • Ensuring that food quality, presentation, and service standards meet or exceed guests' expectations and venue standards
  • Maintaining compliance with health, safety, and sanitation regulations in food preparation, service areas, and overall event spaces
  • Monitoring guest feedback and satisfaction levels, taking proactive measures to address any concerns or issues raised during events

Food and Beverage Attendant, Bartender & Waiter

Platinum Staffing Agency
04.2022 - 01.2023
  • Participated in different events such as Moto GP, VRC, Formula 1, Crown etc
  • Maintain cleanliness and organization in dining and service areas by clearing tables and sanitizing surfaces
  • Adapt quickly to changing customer demands and operational needs to ensure a smooth dining experience for guests
  • Crafting a wide variety of cocktails, using my knowledge of recipes, ingredients, and mixology techniques to create delicious and visually appealing drinks
  • Work closely with barbacks, servers, and kitchen staff to coordinate orders and ensure smooth operations

Admin

Dongwoo Korea Inc.
01.2021 - 03.2022
  • Company Overview: Dongwoo specialises in international medical tourism for people interested in coming to Korea for medical purposes
  • Helped international people to obtain the Korean Visa
  • Provided administrative support to the medical team and management, including scheduling meetings, preparing reports, and managing office supplies to ensure smooth daily operations
  • Monitor service quality and patient satisfaction, gather feedback and implement improvements to enhance the overall patient experience and meet company standards
  • In the event of emergencies or unexpected situations, coordinate responses and support patients and their families with necessary assistance
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.

Education

International Baccalaureate -

British International School Phuket
05.2020

Bachelor's Degree - Logistics and Supply chain management

Royal Melbourne Institute of Technology
07.2023

Skills

    Attention to detail

  • Time management
  • Teamwork
  • Exceptional communication
  • Adaptability
  • Strong work ethic
  • Creative problem solving
  • Customer service focus
  • Professionalism and integrity

Personal Information

Date of Birth: 06/17/01

Certificates And Achievements

  • TOEFL Certificate, 7.0 out of 9
  • RSA Certificate

Languages

English
Bilingual or Proficient (C2)
Russian
Advanced (C1)
Korean
Advanced (C1)

Timeline

Food & Beverage Duty Manager

Accor Hotels
01.2025 - Current

Section Waiter

Supernormal
10.2024 - 01.2025

Food and Beverage Supervisor

QT Hotel Melbourne
05.2023 - 10.2024

Events and conferences/Banquets Attendant

Crown Casino
04.2023 - 12.2023

Food and Beverage Attendant, Bartender & Waiter

Platinum Staffing Agency
04.2022 - 01.2023

Admin

Dongwoo Korea Inc.
01.2021 - 03.2022

Bachelor's Degree - Logistics and Supply chain management

Royal Melbourne Institute of Technology

International Baccalaureate -

British International School Phuket
Alexander Li