Alexander Li
West Brunswick
Summary
Professional management expert with proven ability to oversee day-to-day operations and maintain high standards. Known for fostering team collaboration and driving results in diverse environments. Reliable and adaptable, with strong skills in conflict resolution and staff supervision.
Overview
4
4
years of professional experience
Work History
Food & Beverage Duty Manager
Accor Hotels
01.2025 - Current
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
- Oversaw inventory management, ordering supplies as needed to maintain adequate stock levels and minimize waste.
- Initiated plans to improve customer relations, quality standards, and service efficiency.
Section Waiter
Supernormal
10.2024 - 01.2025
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Contributed to the restaurant''s overall positive reputation through consistently delivering excellent service, leading to increased customer referrals and word-of-mouth recommendations.
- Managed table sections efficiently, ensuring timely food delivery and accurate order placements.
- Ensured accuracy in cash handling procedures, minimizing discrepancies at end-of-shift reconciliations.
- Adhered to strict safety standards in food handling procedures, contributing to a safe and hygienic dining environment for all patrons.
- Handled customer complaints gracefully, resolving issues promptly to ensure guest satisfaction.
- Promoted a positive team environment by collaborating closely with colleagues to manage workload efficiently.
Food and Beverage Supervisor
QT Hotel Melbourne
05.2023 - 10.2024
- Assist Venue Manager of all operations (Bar, Restaurant, in-room dining, Conference, Breakfast)
- Hiring, training, and supervising food and beverage service staff in different venues - Overseeing inventory levels of food, beverages, and supplies
- Establishing and maintaining high standards of food and beverage quality, presentation, and service
- Ensuring menus are diverse, seasonal, and cost-effective
- Organizing and overseeing events such as banquets, weddings, conferences, and other VIP special events
- Ensuring compliance with health, safety, and sanitation regulations
- Implementing strategies to increase restaurant and bar revenue, such as upselling strategies and special promotions
- Monitoring market trends and competitors to stay competitive in the industry
Events and conferences/Banquets Attendant
Crown Casino
04.2023 - 12.2023
- Ensuring that food quality, presentation, and service standards meet or exceed guests' expectations and venue standards
- Maintaining compliance with health, safety, and sanitation regulations in food preparation, service areas, and overall event spaces
- Monitoring guest feedback and satisfaction levels, taking proactive measures to address any concerns or issues raised during events
Food and Beverage Attendant, Bartender & Waiter
Platinum Staffing Agency
04.2022 - 01.2023
- Participated in different events such as Moto GP, VRC, Formula 1, Crown etc
- Maintain cleanliness and organization in dining and service areas by clearing tables and sanitizing surfaces
- Adapt quickly to changing customer demands and operational needs to ensure a smooth dining experience for guests
- Crafting a wide variety of cocktails, using my knowledge of recipes, ingredients, and mixology techniques to create delicious and visually appealing drinks
- Work closely with barbacks, servers, and kitchen staff to coordinate orders and ensure smooth operations
Admin
Dongwoo Korea Inc.
01.2021 - 03.2022
- Company Overview: Dongwoo specialises in international medical tourism for people interested in coming to Korea for medical purposes
- Helped international people to obtain the Korean Visa
- Provided administrative support to the medical team and management, including scheduling meetings, preparing reports, and managing office supplies to ensure smooth daily operations
- Monitor service quality and patient satisfaction, gather feedback and implement improvements to enhance the overall patient experience and meet company standards
- In the event of emergencies or unexpected situations, coordinate responses and support patients and their families with necessary assistance
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
Education
International Baccalaureate -
British International School Phuket
05.2020
Bachelor's Degree - Logistics and Supply chain management
Royal Melbourne Institute of Technology
07.2023
Skills
- Time management
- Teamwork
- Exceptional communication
- Adaptability
Attention to detail
- Strong work ethic
- Creative problem solving
- Customer service focus
- Professionalism and integrity
Personal Information
Date of Birth: 06/17/01
Certificates And Achievements
- TOEFL Certificate, 7.0 out of 9
- RSA Certificate
Languages
English
Bilingual or Proficient (C2)
Russian
Advanced (C1)
Korean
Advanced (C1)
Timeline
Food & Beverage Duty Manager
Accor Hotels
01.2025 - Current
Section Waiter
Supernormal
10.2024 - 01.2025
Food and Beverage Supervisor
QT Hotel Melbourne
05.2023 - 10.2024
Events and conferences/Banquets Attendant
Crown Casino
04.2023 - 12.2023
Food and Beverage Attendant, Bartender & Waiter
Platinum Staffing Agency
04.2022 - 01.2023
Admin
Dongwoo Korea Inc.
01.2021 - 03.2022
Bachelor's Degree - Logistics and Supply chain management
Royal Melbourne Institute of Technology
International Baccalaureate -
British International School Phuket
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