ALEX HENDERSON-NEAL
Boston
Summary
Highly motivated and dynamic young professional with business management, technology, and real estate experience. Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
4
4
years of professional experience
Work History
Account Manager
StratX Simulations
07.2022 - 10.2023
- Presented demos and business development data on cutting-edge learning and development simulations.
- Developed expertise using Excel, HubSpot, and Sugar along with accounting tools to monitor finances and in-depth forecasting.
- Worked closely with diverse clientele group including CEOs, college professors, VPs, and bookstore managers to deliver customer service and personal management of specific accounts.
- Educated clients on new products or services to increase customer engagement with brand.
- Streamlined internal processes for better efficiency in account management tasks.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
- Used analytical skills to track and report on account performance metrics, providing insights for future growth opportunities.
- Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Negotiated prices, terms of sales and service agreements.
- Liaised with marketing and sales teams to develop targeted campaigns.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Invoiced, billed, and kept detailed records of all transactions in two separate CRMs that regulate both inbound and out business
Sales Development Representative
ZoomInfo
09.2021 - 04.2022
- Worked comprehensively with most widely used sales tool nationally and globally
- Secured, structured, and facilitated sales meetings between Zoom Account Executives and Executives in diverse business sectors, including Fortune 500 companies
- Vetted and cultivated sales prospects
- Scheduled upwards of 100 meetings per month working with detailed driven knowledge about product as well as implementation for said product with each customer
- Consistently achieved and/or exceeded sales call quotas (180-200 unique calls daily) and followed up within a 90-second response time
- Worked behind the scenes directly with the higher-ups in the organization to execute specific functions utilizing a variety of technologies
- Researched and pursued ongoing training on the developing field of GTM technologies to utilize data-driven expertise in all business interactions
- Used technology resources such as Salesforce, Hubspot, and Zoom information tools to keep detailed records of my customer database, including information on deal completion and revenue.
Inside Sales Representative
BAO Inc.
05.2021 - 09.2021
- Cultivated and managed relationships between tech vendors and business executives throughout the country
- Vetted, secured, and planned vendor sales meetings, including providing comprehensive notes and client data
- Managed and organized calendar meeting dates, call-back dates, email requests, client calendars, and ongoing follow-up with vendors and sales prospects
- Mined for phone numbers and email addresses using a variety of information technology resources
- Called 180 to 200 contacts daily, accumulating new contacts and business prospects through the process
- Ongoing research and learning of the IT and technology vendors BOA served.
- Stayed current on company offerings and industry trends.
- Prepared and submitted reports to keep management informed of sales activities and progress.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
Operations Manager
OneRent Co.
09.2020 - 01.2021
- Developed and led training for business development and outreach, relationship building and sales for leasing team top performers
- Lead professional development initiatives for leasing team supervisors, including performance-based goal setting and SWOT analysis of individuals and teams
- Provided weekly analysis and reports to Leasing Department leadership on the overall performance and success of all leasing teams
- Created a training syllabus and ran a week-long sales boot camp where we devised strategies for price-dropping properties in urgent sales needs
- Conducted property management market analysis for the Boston area.
Home Inspector/Leasing Manager and Real Estate App Developer
OneRent Co.
01.2020 - 09.2020
- Conducted home inspections throughout the Bay area, including health and safety inspections for move-in and move-out rentals
- Photographed properties and created 3-D Matterport scans for virtual property tours
- Served in an advisory role for international customer service and sales teams regarding how to approach and engage with customers in the U.S.-based real estate markets
- Served in an advisory role for the leasing department on the day-to-day realities of the real estate market and operations
- Took escalation calls with difficult owners with unresolved complaints/issues
- On-boarded new owners, engaged, welcomed, and answered all questions related to Onerent’s leasing process and business policies
- Created ‘dialog flow charts’ for the Onerent automated sales app.
Real Estate Agent
Ideal Properties Group
07.2019 - 01.2020
- Conducted commercial and residential lease and sales transactions
- Developed and scouted properties for home buyers and renters
- Used Excel to create a personal CRM system that would allow for easy response and research for any property or owner in my network.
Education
Sales
American Real Estate Academy
Boston, Massachusetts02.2024
New York Real Estate Institute
New York, NY06.2019
Bachelor of Arts in Creative Writing -
The New School, Eugene Lang College of Liberal Arts
New York, NY05.2019
Skills
- Rapport and relationship building
- Opportunities Identification
- Solution selling
- Salesforce software
- Dialog flow software
- NY Real Estate License (2019)
- MA Real Estate License (expected Spring 2024)
- Commercial Real Estate Training
- Property Inspections and Management
- Property Photography
- Proficient in Microsoft Office (Excel, Word, Power-Point) and Apple IWork products
References
References upon Request
Languages
Spanish
Advanced (C1)
Timeline
Account Manager
StratX Simulations
07.2022 - 10.2023
Sales Development Representative
ZoomInfo
09.2021 - 04.2022
Inside Sales Representative
BAO Inc.
05.2021 - 09.2021
Operations Manager
OneRent Co.
09.2020 - 01.2021
Home Inspector/Leasing Manager and Real Estate App Developer
OneRent Co.
01.2020 - 09.2020
Real Estate Agent
Ideal Properties Group
07.2019 - 01.2020
Sales
American Real Estate Academy
New York Real Estate Institute
Bachelor of Arts in Creative Writing -
The New School, Eugene Lang College of Liberal Arts
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