Alex Tee
Summary
Dynamic Business Manager with a proven track record, excelling in customer relationship management and team leadership. Achieved significant revenue growth through strategic account management and effective negotiation. Committed to enhancing operational efficiency and fostering a collaborative work environment to drive team success.
Overview
11
11
years of professional experience
Work History
Business Manager
Fujifilm Business Innovation Singapore Pte Ltd
04.2021 - Current
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Negotiated contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.
- Assisted with hiring process and training of new employees.
- Mentored junior staff members, helping them grow professionally and contribute more effectively to the team''s goals.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
Senior Corporate Account Manager
Fujifilm Business Innovation Singapore Pte Ltd
01.2019 - 04.2021
- Managed key accounts effectively, ensuring on-time delivery of products/services while maintaining high levels of customer satisfaction.
- Account management ensuring KPIs are met
- Implemented innovative strategies to increase market share and drive revenue growth in a highly competitive industry.
Strategic Enterprise Account Manager
Canon Singapore Pte Ltd
01.2018 - 11.2018
- Increased revenue growth by identifying new opportunities within enterprise accounts and developing strategic partnerships.
- Collaborated with customers to learn business operations and capitalize on upselling and cross-selling opportunities.
- Achieved sales targets consistently by implementing effective account management strategies and providing exceptional customer service.
- Enhanced client relationships by actively engaging with key stakeholders and addressing their concerns.
- Managing large enterprise accounts and GOV accounts
Senior Account Manager
Fuji Xerox Singapore Pte Ltd
06.2014 - 01.2018
- Developed long-lasting client relationships by providing exceptional customer service and support.
- Increased revenue for the company through strategic upselling and cross-selling initiatives.
- Coordinated efforts across teams to ensure seamless delivery of products and services to clients.
- Provided extensive support in sales, technical and business areas to key accounts.
- Set and achieved company defined sales goals.
Account Manager
Servtouch-Wywy (Singapore) Pte Ltd
06.2014 - 04.2015
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Education
Diploma in Commerce - Marketing Management
Kaplan Higher Education Institute, Singapore
Skills
- Customer service
- Project management
- Business planning
- Staff training
- Team leadership
- Employee management
- Analytical thinking
- Customer relationship management
- Decision-making
- Negotiation
Timeline
Business Manager
Fujifilm Business Innovation Singapore Pte Ltd
04.2021 - Current
Senior Corporate Account Manager
Fujifilm Business Innovation Singapore Pte Ltd
01.2019 - 04.2021
Strategic Enterprise Account Manager
Canon Singapore Pte Ltd
01.2018 - 11.2018
Senior Account Manager
Fuji Xerox Singapore Pte Ltd
06.2014 - 01.2018
Account Manager
Servtouch-Wywy (Singapore) Pte Ltd
06.2014 - 04.2015
Diploma in Commerce - Marketing Management
Kaplan Higher Education Institute, Singapore
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