Alex Tan
Summary
Dynamic Quality Manager with a proven track record at ZwickRoell GmbH & Co. KG, adept at enhancing customer satisfaction and driving compliance through effective quality management systems. Skilled in internal auditing and mentoring, I successfully generated over $1.5M in additional revenue while fostering a culture of continuous improvement.
Overview
11
11
years of professional experience
Work History
Quality Manager
ZwickRoell GmbH & Co. KG
12.2021 - Current
- Conducted root cause analysis to identify and resolve quality issues effectively.
- Collaborated with cross-functional teams to establish best practices for quality management.
- Trained staff on quality assurance protocols, fostering a culture of continuous improvement.
- Analyzed customer feedback to refine products and improve overall satisfaction rates.
- Conducted thorough audits to ensure adherence to industry standards and regulatory requirements, maintaining compliance consistently.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Enhanced customer satisfaction by monitoring and addressing customer complaints promptly and efficiently.
- Developed and implemented new service business proposal through expansion of calibration scope, which generated >$1.5Mio additional yearly service revenue for the company.
- Selected among the top 3% of 5,000 employees for company-wide Talent Management Program, recognizing high-potential leaders.
Quality System Engineer
Quantum Technologies Global Pte Ltd
01.2019 - 11.2021
- Developed and implemented quality management systems to ensure compliance with industry standards.
- Attain new accreditation under Singapore Accreditation Council.
- Streamlined production workflow by identifying and eliminating process inefficiencies and bottlenecks.
- Assisted sales teams in the development of accurate project specifications by providing expert input on service capabilities and limitations.
- Improved company’s calibration portfolio, with expansion of more than 10 new calibration scopes.
- Developed cost savings proposals and reduced calibration cost by 10%.
Engineer
Tuv Sud
01.2014 - 12.2018
- Attained certification as a Technical Certifier for Singapore Green Building Product labeling scheme (SGBPLS).
- Develop test procedures according to the relevant test codes and standards.
- Subject method expert of light spectrum on glass and material thermal properties.
- Conducted research to identify and evaluate new technologies and concepts.
Education
Bachelor of Engineering - Mechanical Engineering
Nanyang Technological University
01-2014
Diploma - Mechatronics
Nanyang Polytechnic
01-2006
Skills
- Internal auditing
- Quality management systems
- Compliance monitoring
- Corrective actions
- Business Development
- Complaint Management
- Mentoring
- Microsoft 365
- Risk Management
- Work at Height Manager
Timeline
Quality Manager
ZwickRoell GmbH & Co. KG
12.2021 - Current
Quality System Engineer
Quantum Technologies Global Pte Ltd
01.2019 - 11.2021
Engineer
Tuv Sud
01.2014 - 12.2018
Bachelor of Engineering - Mechanical Engineering
Nanyang Technological University
Diploma - Mechatronics
Nanyang Polytechnic
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