Alex Tan

• Territory Corporate trainer : Tasked with the training and verification of new Franchisees and Managers and In -restaurant trainers in the Singapore and East Malaysia Territory.
• Franchise Sales Lead : Conducting monthly franchise sales seminar and evaluating prospective franchisee candidates.
• Collaborating with 15 franchisees across 40 outlets to conduct business coaching and analysis to improve profitability and customer service levels.
• Conducting compliance evaluation on each restaurant, monitoring its operations and adherence to brand standards.
• Supply Chain liaison: Providing operational feedback towards Subway's Purchasing Company partner and coordinating new product launches

Achievements/ Highlights:

• Singapore Territory ranked Second in Restaurant Excellence Visit Audits performance in Asia-Pacific region. (Year 2023)
• Territory achieved 23% year on year sales. (Pre-pandemic year vs Post pandemic).
• Singapore Development goals was met with 5 % year on year restaurant count growth

• Tasked primarily with the profit and loss of 2 branches together with managing 20 Service staff and kitchen staff.
• Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
• Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
• Evaluated performance metrics regularly, identifying areas for improvement and adjusting strategies accordingly for continued growth in sales figures.
• Conducted regular financial analyses of sales data in order to identify trends that informed future marketing efforts.

Achievements/Highlights:

• Turning existing outlets from loss to profitable in 6 months. (Thomson plaza and Harbourfront Center)
• Spearheading the setup of new branches in Great World City & PLQ Mall.
• Providing operation and planning support for our Quick Service Concept brand (Grove).
• Attained Excellent Service award: Silver
• Attained Best Asian Restaurant: Chain dining (RAS Epicurean Star Award 2019).

• Tasked with the training and coaching of 50 service staff across 2 outlets/brands for the purpose of overseeing customer service levels.
• Training of In- Restaurant Trainers.
• Reduced onboarding time for new hires through the development of effective orientation modules.
• Conducted research and analysis of learning needs of employees to develop targeted training programs.

Achievements/ Highlights:

• Implementing employee of the month award and crafting rewards systems resulting in the drop of staff turnover rate (100% to 70%)
• Launched customer service initiatives for to engage customers.
• Improvement of customer service touch points.
• Google Review ratings increased from average 3.0/5 to 3.7/5. (19% Increase)
• Launch of in house Management Training Program

• Tasked with the management of 2 outlets
• Implemented cost-saving measures through streamlined processes, efficient scheduling, and strategic vendor negotiations.
• Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
• Streamlined front-of-house operations by introducing digital reservation systems.

Achievements/ Highlights:

• Drove sales by focusing customer service and teamwork and the up-selling of event/catering service, resulting in 15% increase YOY sales)
• Increased productivity of staff with strategies to recruit, train and retain staff (Staff turnover rate decrease from 100% - 50%)
• Creation of wine information flash card for staff and sleeker wine menu to improve wine sales. (Wine Category Sales increase of 32%)
• Joined as a Captain, promoted to Restaurant Manager within 3 months based on strong performance.

• Recognized and treated medical conditions with proven techniques, equipment, and knowledge of medical and military protocols.
• Training and supervision of junior ranking combat medics
• Indoctrination of new medics into the unit.
• Serving at the brigade level - Supporting combat operations to subordinate units in the areas of military medicine.

Highlights:

• Involved with medical cover coordination at national events. (Lee Kuan Yew funeral and National Day Parades).
• Medical cover planning and execution for overseas exercise in Brunei, Germany and Australia.
• Recognized and treated medical conditions with proven techniques, equipment, and knowledge of medical and military protocols.

• Assigned to assist in stock taking, general housekeeping
• Mise-en-place of ingredients for respective workstation
• Cooking and preparation of menu items.
• Implemented effective time-management strategies while multitasking during busy shifts, enhancing productivity without sacrificing quality.

• Responsible for the supervision of and training of junior staffs
• Leading daily operations in place of the owner
• Responding to customer's queries/complaints
• Producing ice-cream and inventory management.
• Created work schedules for each team member to maintain fully staff shifts.
• Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.