Alex Chong Chin Sen
Singapore
Summary
Accomplished Sales Manager offering 17 years of experience developing and maximizing sales. Diligent in building and retaining accounts by providing support and attentive service. Expertise in marketing strategies, product promotion and merchandising to achieve market penetration. Successful record of expanding network connections through persuasive brand imaging.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
26
26
years of professional experience
Work History
Sales Manager
Nexus System Integration Pte Ltd
07.2007 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
- Conducted comprehensive market research to identify new opportunities and trends.
- Elevated brand visibility, coordinating with marketing to launch successful promotional campaigns.
- Expanded market share by identifying and penetrating untapped markets.
IT Support Executive
Panasonic Asia Pte Ltd
06.2007 - 06.2007
- Job scope: IT / Helpdesk support
- Streamlined support processes for improved efficiency and reduced response times.
- Enhanced customer satisfaction by addressing and resolving technical issues promptly.
- Implemented effective troubleshooting techniques, resulting in quicker problem resolutions and increased customer satisfaction.
- Managed customer-facing FAQ and knowledgebase on media sources.
IT Support Executive
Swatch Group Pte Ltd
12.2005 - 08.2006
- Job scope: IT / Helpdesk support, purchase IT products for in-house users
- Tracked inbound support tickets to provide clear resolutions to customers.
- Monitored support metrics to identify areas for improvement and implemented changes accordingly.
- Collaborated with other teams to identify and resolve customer issues quickly and professionally.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Managed timely and effective replacement of damaged or missing products.
Sales Engineer
Testech Electronics Pte Ltd
08.2004 - 12.2005
- Identified sales opportunities by assessing environment and devising and implementing winning strategy.
- Reviewed customer inquiries to understand project scope while managing internal delivery mechanisms.
- Participated in ongoing professional development opportunities, staying current with industry trends and advancements in technology to provide customers with up-to-date information and solutions.
- Utilized creative problem-solving skills to overcome technical challenges in the sales process.
- Developed and implemented product marketing plans to reach target customers.
- Organized product demonstrations and trial installations of equipment to promote products.
IT User support administrator
Siemens Pte Ltd
09.2003 - 06.2004
- Job scope: PC migration, New System Rollout, Email migration and Tech support
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
IT Support Executive
MJM networks
07.2003 - 08.2003
- Job scope: Email migration for DBS bank
- Streamlined support processes for improved efficiency and reduced response times.
- Reduced repeat incidents by thoroughly documenting resolutions within internal knowledge bases.
- Delivered exceptional client service by consistently going above and beyond expectations.
- Collaborated with other teams to identify and resolve customer issues quickly and professionally.
- Identified and resolved discrepancies and errors in customer accounts.
Infineon Technologies (Asia Pacific) Pte Ltd
03.1999 - 06.1999
- Attached to the Failure Analysis Section of Integrated Circuits (ICs) Package Construction (PCON)
- Trained and comprehended software utilized in Infineon Technologies for Failure Analysis
- Acquired knowledge on different PCON failures
- Acquired the knowledge on operating a Scanning Acoustic Microscope (SAM)
- Completed updating the database of SAM reports before the deadline
- Presented a summary of the database to the section
Education
Diploma - Microelectronics
Temasek Polytechnic
07.2000
Completed NS -
08.2003
GCE ‘O’ Level -
Temasek Secondary School
11.1996
Skills
- Relationship building
- Software troubleshooting
- Presentation skills
- Recordkeeping and file management
- Teamwork and collaboration
- Customer support
- Problem-solving
- Verbal and written communication
- Product knowledge
Contact
mobile, 97961950, home, 68420052, chinsen80@hotmail.com, chinsen80@yahoo.com
Industrial Attachment
Infineon Technologies (Asia Pacific) Pte Ltd, 03/01/99, 06/01/99, Attached to the Failure Analysis Section of Integrated Circuits (ICs) Package Construction (PCON), Trained and comprehended software utilized in Infineon Technologies for Failure Analysis, Acquired knowledge on different PCON failures, Acquired the knowledge on operating a Scanning Acoustic Microscope (SAM), Completed updating the database of SAM reports before the deadline, Presented a summary of the database to the section
Timeline
Sales Manager
Nexus System Integration Pte Ltd
07.2007 - Current
IT Support Executive
Panasonic Asia Pte Ltd
06.2007 - 06.2007
IT Support Executive
Swatch Group Pte Ltd
12.2005 - 08.2006
Sales Engineer
Testech Electronics Pte Ltd
08.2004 - 12.2005
IT User support administrator
Siemens Pte Ltd
09.2003 - 06.2004
IT Support Executive
MJM networks
07.2003 - 08.2003
Infineon Technologies (Asia Pacific) Pte Ltd
03.1999 - 06.1999
Completed NS -
GCE ‘O’ Level -
Temasek Secondary School
Diploma - Microelectronics
Temasek Polytechnic
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