Aleena Maria
Summary
Experienced Teller with extensive financial and customer service knowledge from fast-paced bank settings. Offers professional attitude paired with stellar mathematical skills. Consistently recognized for "service with a smile" mentality. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Bank Clerk
Federal Bank Ltd
07.2015 - 11.2023
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Managed daily balancing tasks for teller drawer, minimizing discrepancies and adhering to audit requirements.
- Promoted increased use of online banking tools with thorough explanation and demonstration for customers.
- Processed new account openings efficiently, ensuring all necessary documentation was completed accurately.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Maintained security standards by verifying customer identification during transactions as per bank policies.
Education
Bachelor Of Technology - Electronics And Communication Engineering
Cochin University of Science And Technology
Kerala, India04.2014
Skills
- Document Verification
- Microsoft Office
- Transaction monitoring
- Financial Transactions
- Cross-Selling Products
- Proficient knowledge in Finacle 10 Banking Software
- Cash Handling
- Customer Relationship Building
- Cheerful
- Customer Service
Miscellaneous Information
- Languages Known: English
- Currently staying on Dependant Pass in Singapore
Certification
- Junior Associate of Indian Institute of Bankers from Indian Institute of Banking and Finance
Timeline
Bank Clerk
Federal Bank Ltd
07.2015 - 11.2023
Bachelor Of Technology - Electronics And Communication Engineering
Cochin University of Science And Technology
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