Aldrina Marie Pastor
Singapore
Summary
To obtain a supervisory position in an upbeat environment where I will provide superior customer service and dedicate my attention to both the company and the client. Be an assertive manager with outstanding interpersonal communications, negotiation and people management skills. . Constantly finding new ways to exceed customers' expectations with personalized service.
Overview
16
16
years of professional experience
Work History
Sales Agent
Taka Jewellery
04.2024 - Current
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of [Type] products or services to promote sales.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
Les Amis
Les Amis Group
05.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Managed high call volumes while maintaining a professional demeanor, resulting in increased customer loyalty.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
Reservation Team
Culina Bistro (Como Dempsey)
06.2022 - Current
- Greeting and interacting with guests in a professional manner and Anticipate guests needs respond promptly and acknowledge all guests concerns
- Monitor and maintain cleanliness sanitation and organization of assigned work areas
- Coordinate and manage communication between guests and staff
- Actively listen and resolve guests’ complaints
- Observe the team performance and encourage improvement where necessary
- In-charge of Roster for Guest relation staff
- Assisting in personal the guest for their enquiry for those groups reservation and make sure all tables allocated accordingly on daily operation
- Handling all delivery orders through online, grab and phone calls
- Process all payments accordingly.
Executive Guest Relation Officer
Aura Restaurant (Il Lido Pte Ltd)
09.2016 - 02.2020
- Greeting and interacting with guests in a professional manner
- Answering telephone and taking reservations
- Handling and replying the entire email enquiry
- Meeting and assisting in personal the guest for their enquiry for those groups’ reservation
- Gave quick and exact information and directions to guests
- Greet guests and patrons personally and on the telephone
- Offer appropriate seating arrangements
- Update all the menus and prepared for printing for hard copy
- Assisting the events team for their needed like Menus, Name tags and Events Orders
- Ensure the quantity of menus is sufficient to cater to the number of guests
- Ensure that requirements for all guests are met; including small children, disabled or food allergic guests
- Relay orders to the kitchen and ensure all orders are filled in a timely and accurate fashion
- Maintain clean and organized tables and work area
- Manage event related work including setting up tables and maintaining both exterior and interior of the restaurant
- Ordering all the stationery and paper documents needed in premises
- In-charge of Roster for Guest relation staff
- Supervise the work and ensure all the work is done properly
- Helping the cashiering and represent the billing if needed.
Examination Admin
Absolute Kinetics Consultancy Pte Ltd
11.2013 - 08.2014
- Manage assessment procedures of training courses
- Preparation and verification of Training Materials/Records
- Submission of Training Records to relevant authorities (MOM, WDA)
- Compile Training Data and Statistics
- Co-ordinate daily logistics such as training materials/equipment to ensure smooth workflow
- Examination Auditor
- To ensure exam process/procedure is in lawful order
- Preparation and segregation of card and certificate for customer who has been deem Competent
- Handling Customer Feedbacks such as complain and channeling it to the proper person-in-charge to ensure customer satisfaction
- Other ad-hoc duties as assigned by supervisor.
Admin
Armstrong Health and Safety Training Providers
07.2008 - 08.2013
- Receives and process registrations for the course and send to the clients the confirmation if all the requirements of the Ministry of Manpower meet by the trainee
- These registrations are done by counter, fax and online
- Confirmations are sent thru fax or email
- Do cashiering works such as collections from the counter, fund transfers from online payment and received payments from other transactions of the company
- Arrange Trainers Schedule
- Prepares collection reports like daily collection and monthly (profit & loss).
Education
High School Diploma -
St Agustine College of Nursing
Davao City Phillipines 80006.2006
Skills
- Customer Service
- Effective Multitasking
- Patience and Empathy
- Phone Etiquette
- Customer service expertise
- Greeting guests
- Complaint Handling
- Guest Relations
- Upselling
- Service prioritization
- Reservation Management
- Bill computation
- Attention to Detail
- Team Player
- Reliable and Trustworthy
Writtenlanguages
English
Timeline
Sales Agent
Taka Jewellery
04.2024 - Current
Les Amis
Les Amis Group
05.2023 - Current
Reservation Team
Culina Bistro (Como Dempsey)
06.2022 - Current
Executive Guest Relation Officer
Aura Restaurant (Il Lido Pte Ltd)
09.2016 - 02.2020
Examination Admin
Absolute Kinetics Consultancy Pte Ltd
11.2013 - 08.2014
Admin
Armstrong Health and Safety Training Providers
07.2008 - 08.2013
High School Diploma -
St Agustine College of Nursing
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