Aldrin Aaron Lobo

• Primary role is to work with Equity/Commodity Managers, Portfolio Managers, and
• Research Analysts from various firms, and Global Banks to assist with navigation, customizing
• Refinitiv products, and also assisting with data search and identifying any data errors, assisting in building portfolios and portfolio analysis/maintenance
• Helping customers realize full potential of application and provide recommendations & solutions to improve application utilization
• Providing solutions to customer application questions with regards to navigation, functionality, content, data quality & entitlements using Refinitiv Products
• Closely working with Account Managers, Relationship Managers, Technical Account
• Managers, Strategic Account Managers, and Dedicated Account Managers
• Communicate regularly with Product Managers and sales team regarding Client feedback and internal product improvements and updates.
• Participating in weekly/Bi-weekly Support calls discussing client's issues for faster resolution and better client experience
• Using Salesforce for rising tickets.
• Interacted with team members across departments to research and resolve customer issues

• Provided excellent customer service by efficiently resolving issues and responding to inquiries.
• Managed customer service effectiveness by monitoring performance and assessing metrics.
• Outbound Customer Service Representative (Insurance/U.S mortgage process).
• Provided exceptional customer service through outbound calls.
• Resolve information gaps by contacting carriers and agencies as required to gather policy information and other missing data on renewal information and update systems of records
• Meet auditing requirements by accurately entering data and maintaining data integrity in loan tracking applications to minimize risk and uphold internal standards.
• Complete high volume of data entry by quickly and accurately processing loan-related task queues to meet productivity and quality requirements.

• Managed quality assurance including on-site evaluations.

• Resolved conflicts and negotiated mutually beneficial agreements between parties.

• Worked with customers to understand needs and provide service.

• Worked in environmental related projects/Rainwater harvesting/awareness of water.

• Responsible for site supervision of work
• Responsible of overall management of project from conception to completion
• Review project plan and programme and to update them on regular basis to optimize work output and minimize cost and delays.
• Coordinating link between clients and PMC to ensure client satisfaction.
• Read and interpreted blueprints, technical drawings, schematics, and computer-generated reports.
• Trained and mentored competent and flexible workforce to meet project needs and promote positive work environment.