Aldren Joseph D. Lazarte
East Elmhurst
Summary
Seeking a position as a Manager at Baccarat Hotel New York. Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
Work History
Front desk receptionist
Best Western Jamaica
04.2016 - Current
Fulfillment processing staff
James Allen Office Manhattan
08.2016 - 08.2017
Amazon.com Customer Service Representative
01.2015 - 01.2016
Blue Cross Blue Shield Customer Service Representative
01.2012 - 01.2013
Education
Bachelor of Science in Nursing -
University of Pangasinan Philippines
Dialysis Technician -
Manhattan Institute NY
Skills
- Project Management
- Front Office Management
- Call Routing
- Administrative Support
- Guest Relations
- Cash Handling
- Customer Service
- Issue Handling
- Telephone Etiquette
- Hospitality Best Practices
- Administrative Skills
- Scheduling
- Excellent Communication
Qualifications Summary
Seven years hotel front office management operation of various shifts.
Excellent Customer service of all ethnic groups in welcoming and directing them appropriately.
Familiar in accessing known hotel reservation websites e.g Epedia.com, Hotels.com and tripadvisor.com
Experiences of providing lectures and trainings to incoming front desk staff.
Hard worker, quick learner, and ability to assume responsibility.
Computer literate (MS Word and Excel).
Sensitive, caring and professional attitude toward staff and clients.
Willing to work overtime, and can work night shift or day shift.
References
Jennylyn de Guzman
Assistant Manager
Overeasy (jennylyn.guzman@overeasy.com.sg)
1 Fullerton Rd #01-06 Singapore 049213
+65 8750 - 1695
Rey Torres
General Manager
Best Western Jamaica Inn (rtorresgm@gmail.com)
+646 610 9484
Timeline
Fulfillment processing staff
James Allen Office Manhattan
08.2016 - 08.2017
Front desk receptionist
Best Western Jamaica
04.2016 - Current
Amazon.com Customer Service Representative
01.2015 - 01.2016
Blue Cross Blue Shield Customer Service Representative
01.2012 - 01.2013
Bachelor of Science in Nursing -
University of Pangasinan Philippines
Dialysis Technician -
Manhattan Institute NY
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