Aldren Joseph Lazarte
Summary
Proven problem-solver and customer service expert, I excel in front desk operations and multitasking, honed at Best Western Jamaica and Amazon. My strong work ethic and ability to resolve issues have significantly enhanced guest satisfaction and operational efficiency, showcasing a commitment to excellence and a knack for balancing transactions seamlessly.
Professional hospitality worker with strong track record in financial accuracy and guest relations. Efficiently managed nightly financial tasks and ensured seamless transitions between shifts. Valued for reliability, adaptability, and collaboration with team members to achieve consistent results.
Overview
13
13
years of professional experience
Work History
Night Auditor
Best Western Jamaica
04.2016 - Current
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
- Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
- Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.
- Utilized strong problem-solving skills while handling any logistical challenges that arose throughout the course of nightly duties.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
- Coordinated with housekeeping staff to address any overnight room maintenance requests or special accommodations needed.
Fulltime Processing Staff
James Allen Office Manhattan
08.2016 - 08.2017
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Established positive relationships with customers and other staff members.
- Responded sensitively and competently to service customers with diverse cultural backgrounds.
- Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
Customer Service Representative
Amazon
01.2015 - 01.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Blue Cross Blue Shield
01.2012 - 01.2013
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Bachelor of Science - Nursing
University of Pangasinan Philippines
Philippines04-2010
Skills
- Front desk operations
- Multitasking and organization
- Problem-solving
- Strong work ethic
- Night audit reports
- Punctual and dependable
- Resolving issues
- Balancing transactions
- End-of-day processes
- Reservations
Timeline
Fulltime Processing Staff
James Allen Office Manhattan
08.2016 - 08.2017
Night Auditor
Best Western Jamaica
04.2016 - Current
Customer Service Representative
Amazon
01.2015 - 01.2016
Customer Service Representative
Blue Cross Blue Shield
01.2012 - 01.2013
Bachelor of Science - Nursing
University of Pangasinan Philippines
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