ALDONIS LOW CHUN FEI
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
6
6
years of professional experience
Work History
Customer Service Operator
Panasonic Singapore
04.2022 - Current
- Point of contact for all client requests, ensuring that briefs are met with quality and timeliness.
- Responsible for all aspects of operations support for existing customers, including process, business and technical consultation.
- Leads the investigation and resolution of technically advanced customer product/service issues, concerns and requests.
- Work collaboratively with delivery teams and subject matter experts to evaluate client needs with regards to their objectives and goals.
- Accountable for developing and maintaining customer support guidelines.
- Assist with additional ad hoc tasks to support the team as and when required.
- Collaborated with team members to share best practices and improve overall service quality.
Project Coordinator
H.A.M. Creations Pte Ltd
01.2021 - 02.2022
- Implemented change management processes that minimized disruptions while maintaining forward momentum on projects.
- Elevated overall quality of completed projects by consistently monitoring progress and addressing issues proactively.
- Managed budgets effectively, ensuring resource allocation was optimized for maximum project success.
- Played an active role in brainstorming sessions held for the purpose of generating innovative ideas/solutions which could potentially be incorporated into existing/new projects being undertaken by the company.
Customer Service Executive
Ogawa Health-Care Pte Ltd
10.2018 - 12.2020
- Utilized customer service software to manage interactions and track customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Sought ways to improve processes and services provided.
- Work collaboratively with delivery teams and subject matter experts to evaluate client needs with regards to their objectives and goals.
Customer Service Operator
Singapore Telecommunications Limited
01.2018 - 09.2018
- Exceeded daily call quotas consistently, demonstrating commitment to productivity targets.
- Handled high-pressure situations with grace, maintaining composure while offering timely support to distressed customers.
- Fostered strong relationships with returning customers, leading them to request assistance directly from specific operators.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Education
O Levels
Institute of Technical Education
2017
N Levels
Serangoon Secondary School
2009
PSLE
Holy Innocents Primary School
2005
Skills
- Customer communications
- Performance Improvement
- System Documentation
- Complaint resolution
- Product Education
- Relationship Building
- Documentation And Reporting
- CRM Software
Timeline
Customer Service Operator
Panasonic Singapore
04.2022 - Current
Project Coordinator
H.A.M. Creations Pte Ltd
01.2021 - 02.2022
Customer Service Executive
Ogawa Health-Care Pte Ltd
10.2018 - 12.2020
Customer Service Operator
Singapore Telecommunications Limited
01.2018 - 09.2018
O Levels
Institute of Technical Education
N Levels
Serangoon Secondary School
PSLE
Holy Innocents Primary School
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