Alarice Chew
Customer Service Officer
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
Work History
Customer Service Officer
Mavis Tutorial Centre Pte Ltd
02.2024 - Current
- Assisted call-in customers with questions and orders.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Increased customer retention with prompt follow-ups on pending issues and proactive problem-solving strategies.
Operations Assistant
Global Travel
07.2023 - 09.2023
- Assisted with facility scheduling and customer service.
- Managed and maintained file system covering expenses, reports, and support documentation..
- Solved problems timely and effectively, ensuring customer satisfaction.
- Promptly addressed customer inquiries and complaints to foster swift resolution.
- Provided administrative support with accurate document preparation and data entry.
Events Management Trainee
All To Gather
02.2023 - 05.2023
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend and holiday shifts.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
Sales Associate
FILA
06.2022 - 10.2022
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Managed returns, exchanges and refunds in accordance with store policy.
Operations Coordinator
Absolute AV
03.2022 - 06.2022
- Coordinate schedules, handle admin, and liaise with multiple parties, using different platforms
- Handles last- minute arrangements, prepares reports and uses Microsoft and Google platforms
- Performed administrative duties and prepared operational procedures to assist operations support manager.
- Collaborated with operations team to provide excellent customer service and foster positive work environment.
Education
Higher Nitec - Events Management
Institute of Technical Education
Singapore, Null, Singapore04-2022
O Level -
Geylang Methodist School
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Geylang Methodist School
Skills
Customer support
Service recommendations
Inbound call management
Data entry
Customer-focused approach
Problem-solving
Timeline
Customer Service Officer
Mavis Tutorial Centre Pte Ltd
02.2024 - Current
Operations Assistant
Global Travel
07.2023 - 09.2023
Events Management Trainee
All To Gather
02.2023 - 05.2023
Sales Associate
FILA
06.2022 - 10.2022
Operations Coordinator
Absolute AV
03.2022 - 06.2022
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Geylang Methodist School
Higher Nitec - Events Management
Institute of Technical Education
O Level -
Geylang Methodist School