JUNE TAN
Singapore
Summary
Professional in customer experience, skilled in enhancing client satisfaction and loyalty. Strong background in resolving issues, implementing feedback, and improving processes. Effective team collaborator, adaptable to changing needs, and driven to achieve results. Proficient in communication, problem-solving, and customer relationship management.
Overview
9
9
years of professional experience
Work History
Customer Experience Associate
Ministry Of Manpower
10.2019 - 09.2023
- Asked customers questions to determine, verify and solve common problems.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
- Trained new customer service agents on policies and procedures to support favorable customer experiences.
Customer Service Associate
AUDI Singapore
07.2017 - 07.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Student Relations Officer
KAPLAN INSTITUTION
07.2016 - 07.2017
- Developed partnerships with parents, businesses and organizations to build awareness, increase support and share resources.
- Scheduled educational activities, faculty lectures and departmental events to drive mission and values of institution.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Guest Service Agent
Marina Bay Sands
08.2014 - 03.2016
- Greeted guests upon arrival and offered assistance.
- Answered guest inquiries and provided information regarding hotel services and amenities.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Provided guests with information on local attractions, restaurant and transportation services to enhance stay.
- Maintained high level knowledge of all hotel services offered to answer guest questions.
Education
Diploma - Travel, Tourism And Hospitality Management
MDIS
08.2014
GCE O Level -
Pei Hwa Secondary School
10.2010
Skills
- Effective Customer Communication
- Personal Advising
- Creative Solutions
- Customer Care
- Issue and Complaint Resolution
- Customer Data Confidentiality
Timeline
Customer Experience Associate
Ministry Of Manpower
10.2019 - 09.2023
Customer Service Associate
AUDI Singapore
07.2017 - 07.2019
Student Relations Officer
KAPLAN INSTITUTION
07.2016 - 07.2017
Guest Service Agent
Marina Bay Sands
08.2014 - 03.2016
GCE O Level -
Pei Hwa Secondary School
Diploma - Travel, Tourism And Hospitality Management
MDIS