Alan Lu

Responsibilities (User size: 15000, Team size: 30+)

• Proactively identify opportunities to add value to the APAC business unit through an understanding of how IT end user & collaboration tools can simplify and speed up work
• Ensuring that all IT services, SLA/OLA are defined, agreed, and delivered
• Streamlined processes through automation of routine tasks, increasing team productivity and reducing manual effort.
• Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
• Continuously evaluated emerging trends in IT service management, staying abreast of industry advancements to maintain competitive edge in delivering superior services.
• Lead IT project and program initiatives, in areas of End user technologies, Personal mobility, Network, Server, Collaboration tools etc. and support global/regional projects from operational standpoint
• Identify local initiatives, run through regional process, and lead projects/deployments as appropriate
• Provide routine engagement to APAC business with major focus on different stakeholders
• Providing subject matter expertise in digital technology front and serve as point of contact for APAC IT.

Achievements

• Top performer, Byte Style Award and Spot Bonus in 2022
• More than 1 million USD cost saving in asset management
• Successful completion of Tokopedia acquisition

Responsibilities

• Delivered solutions that met client expectations while adhering to strict regulatory requirements, ensuring compliance and mitigating potential risks.
• Implemented robust quality assurance measures that reduced defects and increased overall product reliability.
• System Integration & Configuration for Lenovo products.
• Track systems to pass through various stages of configuration facility
• Provide accurate reports on all activities performed at facility on regular basis
• Develop, analyze and maintain tools that support, and automate build and test processes
• Work with project management team to establish, document and maintain build process for each project
• Plan and scale resources within facility to cope with high work demand
• Actively contribute to continuous improvement of work, standards, processes and methodologies
• To cope with ongoing demand, provide advice around capability, scale of facility and other process improvements as deemed fit
• Provide training and guidance on build processes as required to other staff as deemed fit or necessary.

Achievement

• Recognized as top performer among peers due to outstanding productivity levels and commitment to excellence.
• Increased sales by 20%

Responsibilities (User Size: 1200, Team Size: 6)

• Served as role model for team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
• Supported company growth through strategic planning of IT infrastructure expansions aligned with organizational objectives.
• Lead team of 4 engineers to cover below areas during APAC time zone
• Citrix platform related issues including application and servers
• Application related issues (e.g Geneva, NAV WF, DWH, etc.)
• Proactively identify gaps in process and offer ideas for improvement in areas that require remediation or enhancement
• Manage daily workflow, escalations, accountability, and ownership from technicians, inclusive of oneself deliverables
• Get involved of hiring process, prepare documentation and provide training and coaching to team members on new technologies or procedures
• Work closely with line manager to finalize yearly objectives (KPIs) and IT Hardware Budget Planning to provide standard solution to end users
• Collaborate with stakeholders to support requirements identification, development, testing, and implementation of projects
• Extend my knowledge to Infrastructure team with server maintenance & troubleshooting
• Administrate Microsoft Azure AD and O365 services
• Vendor & Inventory Management

Achievements

• Top performer in Year 2019
• Reduced ticket responding time and resolving time from 2 days to 8 hrs
• Improved IT on/off-boarding process to fulfill IT audit and compliance requirements

Projects

• Citrix platform migration: team member, from desktop to Citrix Environment
• Ticketing System improvement: key contributor, implement new process cycle and automation of ticket creation in different scenarios.
• Cloud Migration: team member, migrate to AWS and Microsoft Azure platform and use O365 services. Microsoft Exchange to O365 migration.

Responsibilities (User Size: 200, Lead a team of 3)

• Administrate and support on O365 product (Azure AD, O365)
• Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
• AWS Service Monitoring Management
• Provide L2 support on Audio/Video System, Servers & Network devices
• Vendor & Inventory Management

Achievements

• 20% Budget Saving and successful finished HK office setup within timeline
• Improved local staffs' working efficiency by 80% by providing local hands- on support
• Monitored and Maintained CRM system in AWS to ensure system is up and running
• Maintained local server and network to meet 100% up-time

Projects

• HK office buildout: project manger. Budget negotiation, office renovation, server room buildup and office relocation. Vendor management (Telco, ISP, construction vendors, etc.).