Summary
Overview
Work History
Education
Skills
Proficiencies And Skills
Email Address
Personal Information
Timeline
Generic
Alan Lee

Alan Lee

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

8
8
years of professional experience

Work History

Customer Service Representative (ACRA)

TDCX (SG) Pte Ltd
2020.11 - 2022.12
  • Answered product and service questions and offered information on related enquiries
  • Documented customer details into company's CRM systems
  • Achieved high customer satisfaction ratings through effective communication and problem-solving skills

Portfolio Management (Institutional Banking Group)

DBS Bank
2017.03 - 2017.08
  • Conduct annual account review for corporate customers
  • Remediation for corporate customers based on various industry sectors
  • Preparing letters/documents for customers

Customer Service Officer

Humming Flower and Gifts
2014.12 - 2015.02
  • Assist an average of 10 call-in customers daily with their purchase enquiries
  • Taking down customers' orders and asking for approvals from supervisor
  • Calling out to customers to check if they want to purchase from us

Education

Diploma - Customer Experience Management with Business

Republic Polytechnic
05.2018

Damai Secondary School
12.2014

Bachelor's Degree - International Business

Singapore Institute of Management
08.2024

Loyang Primary School
12.2010

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking

Proficiencies And Skills

English [written and spoken], Chinese [written and spoken], Proficient in Microsoft applications such as Excels, Word and Powerpoint as these applications are always used day to day basis throughout my education in Republic Polytechnic, Achievement and results oriented, Good customer service, Able to coordinate tasks properly in an orderly manner

Email Address

alannlgy@gmail.com

Personal Information

  • Date of Birth: 03/10/1998
  • Nationality: Singaporean

Timeline

Customer Service Representative (ACRA)

TDCX (SG) Pte Ltd
2020.11 - 2022.12

Portfolio Management (Institutional Banking Group)

DBS Bank
2017.03 - 2017.08

Customer Service Officer

Humming Flower and Gifts
2014.12 - 2015.02

Diploma - Customer Experience Management with Business

Republic Polytechnic

Damai Secondary School

Bachelor's Degree - International Business

Singapore Institute of Management

Loyang Primary School
Alan Lee