Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
8
8
years of professional experience
Work History
Customer Service Representative (ACRA)
TDCX (SG) Pte Ltd
2020.11 - 2022.12
Answered product and service questions and offered information on related enquiries
Documented customer details into company's CRM systems
Achieved high customer satisfaction ratings through effective communication and problem-solving skills
Conduct annual account review for corporate customers
Remediation for corporate customers based on various industry sectors
Preparing letters/documents for customers
Customer Service Officer
Humming Flower and Gifts
2014.12 - 2015.02
Assist an average of 10 call-in customers daily with their purchase enquiries
Taking down customers' orders and asking for approvals from supervisor
Calling out to customers to check if they want to purchase from us
Education
Diploma - Customer Experience Management with Business
Republic Polytechnic
05.2018
Damai Secondary School
12.2014
Bachelor's Degree - International Business
Singapore Institute of Management
08.2024
Loyang Primary School
12.2010
Skills
Customer Service
Problem-solving abilities
Active Listening
Critical Thinking
Proficiencies And Skills
English [written and spoken], Chinese [written and spoken], Proficient in Microsoft applications such as Excels, Word and Powerpoint as these applications are always used day to day basis throughout my education in Republic Polytechnic, Achievement and results oriented, Good customer service, Able to coordinate tasks properly in an orderly manner