ALAN ANG CHIP TENG

Company Overview: The Palawan Food Trucks (10 Trucks)/Trapizza (Italian)

• Aligning with the company’s strategic direction, building trust with various stakeholders, and driving innovation within the organization. I apply a positive leadership approach to foster a collaborative and productive environment, while prioritizing the development of team members. I am also committed to continuous self-development to enhance my leadership capabilities and contribute to the company’s long-term success.
• Responsible for overseeing operations and profit & loss analysis ensuring strict adherence to SOPs and the effective implementation of directives. Dedicated to upholding high standards of food quality and customer service, while efficiently managing labor costs and optimizing staffing levels. Proactively gather feedback, enforce health and safety protocols, implement loss prevention strategies, and ensure full regulatory compliance. Additionally, oversee yearly goal setting, staff development reviews, budgeting, cost control, and inventory management.

• Responsible for overseeing daily operations for 11 outlets ensuring compliance with established SOPs and the seamless implementation of directives. I focus on maintaining the highest standards of food quality and customer service, while effectively managing labor costs and ensuring optimal staffing levels. Additionally, I prioritize gathering feedback to drive continuous improvement, enforce health and safety protocols, and implement loss prevention strategies to protect company assets.
• Manage staffing, training, and recruitment; oversee performance reviews. track sales, incentives, and provide back-office POS support Coordinate with HR, Marketing, Procurement, and Kitchen teams.
• Develop beverages, control product quality, and manage suppliers. Implement SOP updates, directives, and ensure smooth operations.

• Training and supervising staff. Enforcing disciplinary actions. Monitoring and maintaining suitable store inventory levels. Assisting in wine dinner, maintain communication with kitchen team.
• POS system, staff training/discipline, inventory, customer service/feedback, product knowledge. Update weekly/monthly inventories.

• Overseeing operations, monthly reports, inventory reports, manage staff, ensure health and safety SOP and inventory, maintain communication with the kitchen team. Build rapport from suppliers, operation supplies, party tray orders, processing of orders, arrange delivery service, keeps payment record to company (pending from catering and party trays).
• POS system, ordering supplies, managing inventory, private dining, catering, planning weekly rotation chart, part time payroll, reservations.

• Overseeing the activities of restaurant staff, maintaining good working relationships with coworkers. Uphold directive set by the restaurant managers.
• Ordering, ensure stock level, restaurant cleanliness before and after service, assign area cleaning duties.
• Resolved conflicts proactively by facilitating open communication among team members and actively addressing underlying issues.

• Company Overview: (Capital Square Branch)
• Taking direction from the Restaurant General Manager, ordering supplies, managing inventory level, product knowledge, customer service.
• POS system, ordering supplies, inventory, planning weekly rotation chart, part time payroll.
• (Capital Square Branch)

• Training and supervising staff, Monitoring and maintaining suitable store inventory levels. In addition to the restaurant operation, taking charge of their kiosk as part of my responsibilities (Shiraz Mazzeh), daily takings, managing customer expectation.
• Staff Training/discipline, inventory, customer service, and product knowledge. rotation chart, managing reservation.

• Company Overview: (Suntec Branch)
• Oversee service team, build good relationship with kitchen team, maintain beer pouring ritual.
• Ordering supplies, inventory, outlet cleanliness, customer service.
• (Suntec Branch)

• Welcoming guests, taking customer orders, communicating them effectively to the kitchen and in addition, memorizing the menu and offering recommendations to upsell appetizers, desserts, or drinks.
• Customer service, product knowledge.