Alamalu Mangai
Summary
Accomplished Customer Service Email Specialist with a proven track record at IRAS, enhancing customer satisfaction through innovative email strategies and efficient appointment setting at Great Eastern Insurance. Skilled in CRM software and relationship building, I significantly improved response times and reduced appointment cancellations, demonstrating exceptional teamwork and prioritization abilities.
Overview
2
2
years of professional experience
Work History
Customer Service Email Specialist
IRAS
03.2023 - 04.2024
- Provided personalized assistance to customers, developing rapport and fostering long-term relationships.
- Streamlined customer service processes by implementing effective email templates and guidelines.
- Contributed ideas during team meetings that led to the implementation of new strategies for improving overall customer satisfaction.
- Enhanced response times for customer emails through efficient organization and prioritization of tasks.
Insurance Appointment Setter
Great Eastern Insurance
01.2022 - 03.2023
- Set appointments with salespeople and potential customers.
- Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.
- Prioritized tasks efficiently to ensure all daily call quotas were met or exceeded without compromising quality of service.
- Answered phone calls and answered questions from potential customers.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
- Screened potential customers to determine interest and requirements for products and services of company.
- Utilized CRM system to track and manage leads, keeping appointments organized.
- Acted as first point of contact and set appointments for prospective clients.
- Maintained a high level of knowledge about company products and services, enabling effective communication with potential clients during cold calls.
- Reduced appointment cancellations by consistently confirming dates and times with clients via phone calls and emails.
- Used provided call list to sort, organize and prioritize before making outbound calls to potential customers.
- Enhanced customer relationships through timely and professional follow-ups with prospective clients.
- Entered daily data in computer systems and documented office activities.
- Demonstrated exceptional multitasking abilities by managing multiple calendars simultaneously while handling incoming calls from potential clients.
Education
A Levels - Humanity
Anglo Chinese Junior College
12.1992
O Levels - Humanity
St Margaret Secondary School
12.1991
Skills
- Call center experience
- Complaint Handling
- Empathy Display
- Upselling strategies
- CRM Software
- Appointment Scheduling
- Teamwork and Collaboration
- Calm and Professional Under Pressure
- Computer Skills
- Relationship Building
- Microsoft Office
- Data Entry
- Work Prioritization
- Product and service knowledge
Languages
Tamil
Advanced (C1)
Timeline
Customer Service Email Specialist
IRAS
03.2023 - 04.2024
Insurance Appointment Setter
Great Eastern Insurance
01.2022 - 03.2023
A Levels - Humanity
Anglo Chinese Junior College
O Levels - Humanity
St Margaret Secondary School