Alagumira Meyyappan

• Site Support – perform set up duties for investigator sites at the start of a clinical trial, as well as support site day to day activities with answering incoming phone calls and emails, issue on-demand patient reports
• Manage alert notifications as required by the study
• Enter initial kit orders and manage ongoing resupply requests from sites
• Provide web account information for end users
• Assists the Project Manager with the responsibility for regulatory required study documentation and complies with standard procedures for collecting, maintaining and then archiving the materials in accordance with regulations, ACM policies and client contractual clauses
• Performs duties with a general working knowledge of FDA, GCP, ICH and other pertinent regulations, as pertains to central laboratory functions
• Understands and follows company policies and procedures while always maintaining patient and client confidentiality, both inside and outside of the work place

Key Accomplishments

• I successfully mastered general duties within a short period after joining when a colleague was out unexpectedly which significantly improved my efficiency and overall contribution to the team

• Cross-trained in all of the job tasks required in specimen registration (including covid), labelling of samples, client service and call enquiries
• Managed the Customer Relationship Management System (CRM)
• Attending to the queries and concerns of the clinic staff, Doctor's and ward staffs in expediting the test results, printing and dispatching of test results, adding test to the existing sample as per request (client service)
• Perform Frontline duties- Patient registration and cashiering duties
• Answering of calls, liaising with dispatch team to ensure smooth collection/delivery of specimens and documents from destination to destination
• Processing of reports and invoices (both internal and external)
• Maintain general lab supplies, anticipating the needs and placing the orders accordingly
• Troubleshooting the problems that arise with the guidance from the Client Service Officer and Assistant Manager

Key Accomplishments

• Improved the CRM accuracy by promptly attending to the clients and managed to hit 80% in the overall turnaround time in the month of May-June, considered the highest in the past three years
• Demonstrated Professional etiquette and manners improving 30% positive feedback

• Conduct individual sessions for the international school students (grade-6-10) with great enthusiasm
• Monitor and track the progress of the students
• Give regular feedback to the parents on students learning progress
• To prepare question papers and assist the students in terms of examination
• Progressive leader adept at identifying and developing student's potential, providing professional guidance whenever necessary
• Outstanding leadership skills, well versed in employing innovative approaches to enhance teaching