Alaaeldin Negm

Oversaw efficient guest check-in and check-out procedures, ensuring compliance with financial and service standards.

Collaborated with cross-functional departments to elevate guest experience and streamline communication across the property.

Oversaw daily operations and facilitated shift handovers to ensure seamless transitions.

Resolved complex and escalated guest issues with a proactive approach.

Compiled and generated daily operations reports while coordinating with cross-functional departments.

Assisted travel agents with guest inquiries and complaints. Responded to financial emails regarding booking and billing issues.

Facilitated seamless operations through close collaboration with assistant manager.

• Responsible for the good running of the warehouse operation picking and packing based on the order sheet by customer
• Perform scanning and putting away of goods.
• Checking on the quality and quantity items for receiving & releasing of good
• Liaising with internal customer service team and external service providers / suppliers
• Perform cycle count and stock take.
• Perform system transaction (GR / GI) in Warehouse Management System (WMS) and SAP

• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Ensure an efficient reception experience for Guests, including check in/out, as required
• Ensure that the Manager is kept fully aware of any relevant feedback from guests and, or, other departments
• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
• Attend appropriate training courses, when required
• Perform other reasonable job duties as requested by the Manager

• Check vehicle and ensure that it is in excellent working condition prior to commencing service
• Comply with road regulations and practice safe driving at all times
• Fetch clients at the pick-up location punctually and transport them to their destination safely
• Provide excellent customer service to clients

• Load, transport, and deliver items to clients or businesses in a safe, timely manner
• Review orders before and after delivery to ensure that orders are complete, the charges are correct, and the customer is satisfied
• Assist with loading and unloading items from vehicles
• Accept payments for delivered items
• Provide excellent customer service, answering questions, and handling complaints from clients
• Adhere to assigned routes and following time schedules
• Prepare reports and other documents relating to deliveries

• Present, promote and sell products/services using solid arguments to existing and prospective customers
• Perform cost-benefit and needs analysis of existing/potential customers to meet their needs
• Establish, develop and maintain positive business and customer relationships
• Reach out to customer leads through cold calling
• Expedite the resolution of customer problems and complaints to maximize satisfaction
• Achieve agreed upon sales targets and outcomes within schedule
• Coordinate sales effort with team members and other departments

• Negotiate contract terms of agreement and pricing
• Track orders and ensure timely delivery
• Review quality of purchased products
• Maintain updated records of purchased products, delivery information and invoices
• Prepare reports on purchases, including cost analyses
• Monitor stock levels and place orders as needed

• Oversee the proper performance of all store activities
• Train employees and ensure that employees are working efficiently and effectively
• Maintain adequate staff in retail and production positions
• Perform retail and production tasks as needed
• Ensuring customers are being cared for properly
• Ensure Krispy Kreme security & cash handling standards and procedures are met and enforced
• Conduct store tours
• Demonstrate knowledge of Krispy Kreme history, product & current promotions
• Model exceptional customer service skills for employees
• Handle difficult customer situations professionally

• Provide excellent customer service to guests
• Assist guests with reservations and seating
• Serve food courses and beverages to guests
• Set tables according to type of event and service standards
• Record transaction / orders in Point of Sales systems at the time of order
• Communicate with the kitchen regarding any menu questions, the length of wait and product availability

• Provide excellent customer service to guests
• Assist guests with reservations and seating
• Serve food courses and beverages to guests
• Set tables according to type of event and service standards
• Record transaction / orders in Point of Sales systems at the time of order
• Communicate with the kitchen regarding any menu questions, the length of wait and product availability

• Greet and escort customers to their tables
• Present menu and provide detailed information when asked
• Prepare tables by setting up linens, silverware and glasses
• Take accurate food and drinks orders, using a POS ordering software, order slips or by memorization
• Communicate order details to the Kitchen Staff
• Serve food and drink orders
• Check dishes and kitchenware for cleanliness and presentation and report any problems
• Arrange table settings and maintain a tidy dining area
• Deliver checks and collect bill payments
• Carry dirty plates, glasses and silverware to kitchen for cleaning