Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
Generic

AKSHAI VENUSUBA

Chennai

Summary

Results-driven Technical Account Manager with a rapid growth trajectory at Freshworks, evolving from Graduate Trainee to handling high-value, high-impact customer accounts across the US and EU. Adept at client engagement, issue resolution, technical consultation, and cross-functional collaboration.

Repeatedly recognized as a top performer with proven success in managing escalations and complex implementations.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

4
4
years of professional experience

Work History

Technical Account Manager

Freshworks
01.2024 - Current
  • Managing high-MRR EU clients, such as Klarna, Accountor, and Omron EU.
  • Previously handled major US clients: Trimble, Westcon, Snaptravel, BV Labs, Nutanix, Brandlive.
  • Active member of the Escalation Desk, resolving high-priority issues and aligning customer concerns with internal teams.
  • Recognised as Champion of the Year - 2024.

Product Specialist

Freshworks
01.2022 - 01.2024
  • Delivered multi-channel support (chat, email, phone) to mid-market Freshdesk customers.
  • Backup TAM for Paytm, supporting complex configurations and weekend escalations.
  • POC for Gupshup and DHL Malaysia for dashboards and analytics.
  • Reported downtimes and customer impact to internal teams.
  • Honored as Champion - 2022 & 2023.

Graduate Trainee

Freshworks
01.2021 - 01.2022
  • Supported APAC region clients with technical troubleshooting and product knowledge.
  • Trained in Haystack, Sumo Logic, and log analysis tools.
  • Deep knowledge of SSO (SAML, OAuth 2.0, JWT, OIDC), REST APIs, SMTP/IMAP.
  • Awarded Key Contributor - 2021.

Education

B.E. - Electronics and Communication Engineering

Sri Venkateswara College of Engineering
Sriperumbudur
05-2021

Skills

  • Escalation Handling
  • REST API
  • Postman
  • Atlassian Jira
  • Salesforce
  • HTML
  • Basic Web Technologies
  • Log Analysis
  • Haystack
  • Sumo Logic
  • Strong Communication
  • Cross-team Collaboration

Languages

  • English
  • Tamil
  • Telugu
  • Malayalam
  • Hindi (Basic)

Accomplishments

  • Standing Ovation Award - 2022 H2
  • 'A' Team award - 2023 H1
  • Kudos certificate for escalation handling, 2025 Q1

Timeline

Technical Account Manager

Freshworks
01.2024 - Current

Product Specialist

Freshworks
01.2022 - 01.2024

Graduate Trainee

Freshworks
01.2021 - 01.2022

B.E. - Electronics and Communication Engineering

Sri Venkateswara College of Engineering

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AKSHAI VENUSUBA