Aksar Ali
Summary
Senior Assistant Executive Officer and Team Leader with more than 9 years of experience in the Immigration and Checkpoints Authority (ICA). Proactive in customer service and being an effective team leader in managing the daily operations in the Singapore Passport Unit of ICA. A competent officer in reviewing and contributing to service enhancement processes in the unit and managed projects on Singapore passport productions. Coached new junior officers on operations and resolved customer issues related to passports. A dedicated officer with good interpersonal and effective communication skills in handling customers. Possess good presentation skills and IT skills in Microsoft Office applications and Adobe Photoshop and have made numerous presentations to VIPs related to Singapore passport and also created documents to enhance the daily work processes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Assistant Executive Officer, Team Leader
Immigration & Checkpoints Authority (ICA)
11.2017 - Current
- Transformed the production operations to create a seamless passport production and retrieval management system
- Enhanced the passport tracking document to track passports efficiently
- Created passport usage monitoring statistics to track the output of each passport book efficiently
- Led and coached new officers on improving the quality and looks of passport photos using photo editing tools
- Presented on passport workflow to new officers and VIPs and also guided new officers on passport productions and quality checking of passports
- Developed ideas in implementing Biometric technology in using iris, facial and fingerprint verifications to enhance identification of customers
- Handled customer issues surfaced by counter officers during passport collection and addressed them effectively when scheduled for Duty Officer tasks
- Engaged regularly with stakeholders from the Singapore Police Force and The State Courts on passport matters of subjects
- Involved in planning small scale events such as staff retreats and educational talks.
Management Executive Officer
Immigration & Checkpoints Authority (ICA)
10.2014 - 10.2017
- Provided effective customer service and resolved customer issues on passport
- Maintained up-to-date knowledge on immigration matters to address customer queries effectively
- Facilitated in inter-departmental communication to highlight new changes and gather feedback on passport issues with fellow colleagues
- Received compliments from customers for addressing and assisting them on passport matters.
Education
Bachelor of Arts in Festival & Event Management -
Edinburgh Napier University (PSB Academy) Singapore
12.2017
Diploma in Technology & Arts Management -
Republic Polytechnic Singapore
12.2012
Skills
- Microsoft Word, PowerPoint and Excel
- Operations management
- Adobe Photoshop
- Effective communication
- Data analysis
- Events management
- Project management
- Presentation skills
- Analytical skills
- Interpersonal skills
- Customer service
- Team management
- Social skills in handling customers
- Administrative tasks
- Strong Organization
- Strong Problem Solver
Certification
- WSQ certificate in Service Excellence Competency Framework: Demonstrate the Service Vision | Civil Service College
Languages
Proficient in English
Bilingual or Proficient (C2)
Intermediate in Tamil
Upper intermediate (B2)
Basic in Malay and Mandarin
Elementary (A2)
Awards
10 Years Long Service Award in the Singapore Public Service
Timeline
Senior Assistant Executive Officer, Team Leader
Immigration & Checkpoints Authority (ICA)
11.2017 - Current
Management Executive Officer
Immigration & Checkpoints Authority (ICA)
10.2014 - 10.2017
Bachelor of Arts in Festival & Event Management -
Edinburgh Napier University (PSB Academy) Singapore
Diploma in Technology & Arts Management -
Republic Polytechnic Singapore
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