Akmal Afiq Ismail
Summary
Experience more then 10 years in food and beverage. Strong team player and believe in developing for career growth. Committed to build and maintaining professional relationship team.
Overview
14
14
years of professional experience
1
1
Certification
Work History
People Development Manager( 1st Asst.Manager)
Hanbaobao Pvt.Ltd ( Mcdonalds)
01.2024 - Current
Control Labour
Provides training to staff
Crew Scheduling and Hiring
Food and beverages preparation (crew) Customer Experience Manager
Hanbaobao Pvt.Ltd (McDonald's Singapore)
01.2018 - Current
- To ensure food safety in our restaurants
- To ensure customer satisfaction and sales growing
- Shift Management and customer services
- To ensure quality and gold standards product to customers
Mixologist and bartender
Lucky Café and Bar Singapore
01.2016 - 01.2018
- Restaurant services
- Food preparation (kitchen services)
EraFiqaSari Enterprise (TokJoe catering)
01.2012 - 01.2016
- Providing catering services more than 1000pax - 3000pax including preparation food and catering services
- School canteen service
- Ministry of education caterer for 2 years.
Zanizam Enterprise
01.2010 - 01.2011
- Providing catering services more than 1000pax including preparation food and catering services
Education
SMK MUNSHI ABDULLAH
MALAYSIASkills
- Customer service solutions
- Shift leadership
- Communication
- Food and Beverage services
- Teamwork
- Sales planning
Education Certificates
- SMK MUNSHI ABDULLAH KULAI JOHOR (SPM)
- Singapore Workforce Skills Qualification F&B 2019
- Crew Leader of the Year (2019)
- Crew of the Month (March 2020)
- Excellent Service Award Singapore 2019 (STAR)
- Excellent Service Award Singapore 2021 (GOLD)
- Diploma Shift Leadership Foundation 2021 (McDonald's)
- Diploma Advance Shift Leadership 2022 (McDonald's)
- Certificate Equipment Calibration 2022 (McDonald's)
- Best Leadership For Boat Quay McDonald's 2021-2023
References
Siti Aisah, Boat Quay McDonald's, Assistant Manager, 98948281, 65344350
Certification
EXCELLENT SERVICE AWARD SINGAPORE (STAR AWARD 2019)
EXCELLENT SERVICE AWARD SINGAPORE
(GOLD 2021)
CERTIFICATE IN MCDONALDS:
DIPLOMA SHIFT LEADERSHIP FOUNDATION 2021
DIPLOMA ADVANCE SHIFT LEADERSHIP
2022
CERTIFICATE OF EQUIPMENT CALIBRATION 2022
BEST LEADERSHIP AWARD 2021 -2023
(BOAT QUAY MCDONALDS)
Timeline
People Development Manager( 1st Asst.Manager)
Hanbaobao Pvt.Ltd ( Mcdonalds)
01.2024 - Current
Food and beverages preparation (crew) Customer Experience Manager
Hanbaobao Pvt.Ltd (McDonald's Singapore)
01.2018 - Current
Mixologist and bartender
Lucky Café and Bar Singapore
01.2016 - 01.2018
EraFiqaSari Enterprise (TokJoe catering)
01.2012 - 01.2016
Zanizam Enterprise
01.2010 - 01.2011
SMK MUNSHI ABDULLAH
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