Akiyoshi Yamamoto
Summary
Seasoned Quality Assurance Analyst with a proven track record at COGNIZANT TECHNOLOGY SOLUTIONS, enhancing Meta's operational efficiency through comprehensive audits and strategic policy refinement. Excelled in mentoring, showcasing a blend of hard skills in quality processes and soft skills in training. Achieved significant performance boosts by identifying and rectifying process discrepancies, underlining a commitment to excellence and continuous improvement.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Quality Assurance Analyst
COGNIZANT TECHNOLOGY SOLUTIONS / On-site at Meta
11.2021 - 08.2024
- Conducted comprehensive onsite audits at Meta, enhancing efficiency and ensuring compliance.
- Boosted team performance by providing actionable feedback and actively participating in training initiatives.
- Spearheaded the refinement of internal policies, promoting operational alignment.
- Analyzed first-tier teams policies to identify discrepancies and implement effective solutions(project)
- Proactively identified and addressed policy gaps, collaborating with global teams.
- Presented accuracy score reports at weekly meetings, proposing targeted strategies to minimize common errors.
- Developed and optimized the weekly audit plan for the QA team, ensuring strategic resources allocation.
- Ensured prompt communication of audit results to reviewers, providing constructive feedback with policy links and facilitating a transparent review process for disputes.
- Acted as a key member of the Global/APAC support staff, effectively addressing reviewer concerns and inquiries.
- Conducted 1:1 coaching sessions with reviewers to rectify recurring errors and enhance performance.
Senior Process Specialist
COGNIZANT TECHNOLOGY SOLUTIONS / On-site at Meta
02.2017 - 11.2021
- Conducted thorough review of inbound requests to ensure policy adherence and quality compliance.
- Delivered comprehensive operational support and trainings to new hires, enhancing team efficiency.
- Managed Japanese language tasks alongside global language support requests, showcasing cross-cultural expertise.
- Reduced process error rate with thorough analysis and implementation of corrective measures.
Executive
H.I.S International Travel Pte Ltd
10.2016 - 12.2016
Transactional Specialist
Arvato Digital Services / On-site at Microsoft
10.2012 - 10.2015
Style Specialist (Senior Fashion Coordinator)
WingTai - G2000 Apparel(S) Pte Ltd
05.2010 - 09.2012
Education
Garden International School (Thailand)
01-2006
Thai Japanese Association School
Thailand (Bangkok)03-2003
Skills
- Quality assurance
- Quality processes
- Data analysis
- Mentoring and training
Languages
English
Japanese
Certification
- Email etiquette: write more effective emails at work - Udemy / Mar 2024
- Effective business english for service staff(Intermediate) - Udemy / Mar 2024
- Giving and receiving feedback for management and leadership(Beginner) - Udemy / Sep 2023
- The virtual manager: lead productive teams from home - Udemy / Sep 2023
- Motivation: A quick course on motivating your team(Beginner) - Udemy / Sep 2023
- Communicate for business: Write, email, close the loop(Beginner) - Udemy / Mar 2023
- Manage change through collaboration and teamwork(Beginner) - Udemy / Mar 2023
- Business communication skills: Business writing & Grammer(Beginner) - Udemy / Oct 2022
- Feedback for growth(201-Intermediate) - Kpoint / Aug 2022
- SOP writing skills: Process(101-Basics) - Kpoint / Aug 2022
- Best practice in document management - Udemy / Aug 2022
- Root cause analysis(101-basics) - Kpoint / Aug 2022
- Culture: How to be a great coach(Beginner) - Udemy / Jul 2022
- Presentation skills: give more powerful, memorable talks(Beginner) - Udemy / Apr 2022
- Coaching for growth and success - Udemy / Apr 2022
- Communication fundamentals: how to communicate better(Beginner) - Udemy / Apr 2022
- The customer: how to understand their needs(Beginner) - Udemy / Aug 2021
- Design thinking for beginners: develop innovative ideas - Udemy / Jun 2021
Timeline
Quality Assurance Analyst
COGNIZANT TECHNOLOGY SOLUTIONS / On-site at Meta
11.2021 - 08.2024
Senior Process Specialist
COGNIZANT TECHNOLOGY SOLUTIONS / On-site at Meta
02.2017 - 11.2021
Executive
H.I.S International Travel Pte Ltd
10.2016 - 12.2016
Transactional Specialist
Arvato Digital Services / On-site at Microsoft
10.2012 - 10.2015
Style Specialist (Senior Fashion Coordinator)
WingTai - G2000 Apparel(S) Pte Ltd
05.2010 - 09.2012
- Email etiquette: write more effective emails at work - Udemy / Mar 2024
- Effective business english for service staff(Intermediate) - Udemy / Mar 2024
- Giving and receiving feedback for management and leadership(Beginner) - Udemy / Sep 2023
- The virtual manager: lead productive teams from home - Udemy / Sep 2023
- Motivation: A quick course on motivating your team(Beginner) - Udemy / Sep 2023
- Communicate for business: Write, email, close the loop(Beginner) - Udemy / Mar 2023
- Manage change through collaboration and teamwork(Beginner) - Udemy / Mar 2023
- Business communication skills: Business writing & Grammer(Beginner) - Udemy / Oct 2022
- Feedback for growth(201-Intermediate) - Kpoint / Aug 2022
- SOP writing skills: Process(101-Basics) - Kpoint / Aug 2022
- Best practice in document management - Udemy / Aug 2022
- Root cause analysis(101-basics) - Kpoint / Aug 2022
- Culture: How to be a great coach(Beginner) - Udemy / Jul 2022
- Presentation skills: give more powerful, memorable talks(Beginner) - Udemy / Apr 2022
- Coaching for growth and success - Udemy / Apr 2022
- Communication fundamentals: how to communicate better(Beginner) - Udemy / Apr 2022
- The customer: how to understand their needs(Beginner) - Udemy / Aug 2021
- Design thinking for beginners: develop innovative ideas - Udemy / Jun 2021
Garden International School (Thailand)
Thai Japanese Association School
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