Akemi (Mimi) Iizumi

• Leading the guest relations team at 1-Flowerhill, 1-Group's newest Sentosa outlet, slated for opening in 2024, while simultaneously managing 1-Group's another Sentosa outlets.
• Championed the launch of 1-Group’s delivery brand, 1-At-Home, which successfully boosted the company’s delivery presence and diversified revenue streams during the pandemic.
• Directed guest relations and operation for prominent 1-Group restaurants, including FLNT at 1-Atico and Oumi at 1-Arden, ensuring top-tier service and customer satisfaction at these high-end Japanese restaurants.
• Played a pivotal role in launching the 1-Group Loyalty Program in 2022, which enhanced customer retention and fostered brand loyalty across all outlets.
• Coordinated and managed multiple pop-up dinners at 1-Group's iconic venues such as Alkaff Mansion, The Riverhouse, and Stellar at 1-Altitude, contributing to the brand's exclusive dining experiences.

1-Altitude - Guest Relations Manager

Singapore (2014 – 2022)

• Directed guest relations for the prestigious 1-Altitude, one of Singapore's most iconic rooftop bars and restaurants, providing a seamless and elevated guest experience.
• Improved guest satisfaction scores through personalized service and attention to detail, especially in handling VIP guests and special events.

1-V:U - Project Manager

Sentosa (2021 – 2022)

• Managed the opening and operations of 1-V:U, Sentosa, ensuring a smooth launch and continued high service standards at the beachfront venue.
• Led cross-functional teams to enhance guest engagement and optimize service flow for beachfront and rooftop dining areas.

Key Achievements

• 1-Group Leadership in Hospitality Innovation: Spearheaded initiatives such as the 1-Group Loyalty Program, designed to reward and engage loyal customers across multiple outlets.
• Project Management: Led successful pop-up dinners and special projects across several prestigious venues, increasing brand visibility and enhancing the guest experience.
• Operational Excellence: Maintained high service standards while managing operations for multiple profile dining outlets, with a focus on customer satisfaction and team performance.
• Strategic Growth: Contributed to the expansion of the group’s offerings with the opening of new restaurants and outlets, and sustained successful operations at multiple locations, including the launch of 1-At-Home delivery service.