Akbar Bin Rashid
Restaurant Manager
Summary
Dedicated professional with extensive experience in team leadership, customer service, and operational management, adept at problem-solving and improving processes. Proven track record in managing daily operations and enhancing customer satisfaction. Seeking to leverage skills and experience in a General Manager role to drive business success and team growth.
Overview
26
26
years of professional experience
Work History
Assistant Manager
Club Rangoon
08.2024 - Current
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
- Helped oversee the daily operations of the store, managing staff and inventory.
- Resolved customer complaints and handled refunds and returns to promote satisfaction.
General Manager
DRTY BLONDE
07.2022 - 11.2023
- DAILY OPERATION, DOING EVENTS WITH GUEST, ORGANISERS AND DIRECTLY REPORT TO DIRECTORS.
- Built and maintained relationships with vendors and suppliers.
- Recruited team members to maintain adequate staffing levels.
- Provided coaching and mentoring support for employees at all levels of the organization.
- Used customer feedback for improving operations and building brand loyalty.
Operation Manager
JBISTRO
04.2022 - 12.2022
- DRIVE UP THE SALES AND CONSISTENTLY ENGAGING WITH DIRECTORS FOR THE NEW OUTLET TO WORK.
- Maintained accurate records of all transactions associated with operations activities.
- Managed operations teams in multiple locations, ensuring compliance with company policies and procedures.
Restaurant Manager
PROVIDORE CAFÉ AND RESTAURANT
03.2020 - 12.2021
- DAILY OPS WITH THE TEAM, ROSTER, WORK WITH THE SALES TEAM FOR PROMOTIONS OF THE OUTLET ESPECIALLY DURING COVID-19 PERIOD, REPORT DIRECTLY TO THE HEAD OF OPS AND DIRECTOR.
- Scheduled use of facilities and catering services for events such as banquets and receptions and negotiated details of arrangements with clients.
- Based on anticipated number of guests, nutritional value, palatability, popularity and costs.
Supervisor
AURA SKYLOUNGE
04.2018 - 02.2021
- DAILY RUNNING OF THE RESTAURANT OPERATIONS.
Asst Manager
ZAFFERANO ITALIAN RESTAURANT & ZBAR
01.2017 - 02.2018
- DAILY RUNNING OF THE RESTAURANT OPERATION, INVENTORY, TRAINING FOR THE STAFF, ORDERING, HIT TARGET SALES AND REPORT DIRECTLY TO DIRECTOR.
Restaurant Manager
MOOSEHEAD RESTAURANT AND BAR
05.2015 - 11.2016
- DAILY RUNNING OF THE RESTAURANT OPERATION, INVENTORY, TRAINING FOR THE STAFF, ORDERING, WORKING WITH MEDIA AND REPORT DIRECTLY TO DIRECTOR.
Bar Manager
SOI 60
04.2014 - 04.2015
- JOIN THE COMPANY BEFORE IT WAS EVEN OPENED, TO GO THROUGH THE SET UP, ORDERING OF THINGS TO RUN THE OUTLET, WORKING WITH SUPPLIERS, DAILY OPERATION OF THE BAR, CREATING NEW COCKTAILS WEEKLY FOR THE RESTAURANT, PAIRING DRINKS FOR THE NEW DISHES, AND ALSO LOOKING AFTER THE BAR COSTING, INVENTORY AND ROSTERS FOR THE STAFF.
Operations Manager
PIES AND COFFEE (3 LOCATIONS)
06.2013 - 03.2014
- WAS RUNNING 3 OUTLETS AROUND SINGAPORE, AND OPENING UP THE 4TH.
- DUTIES ARE TO MAKE SURE TARGET SALES ARE REACHED FOR INDIVIDUAL OUTLETS, ROSTER FOR ALL THE STAFF, LOOKING AFTER 40 STAFF, AND THE OUTLET MANAGER REPORT TO ME.
- FOOD AND DRINKS ARE BEING SERVED ACCORDING TO HYGIENE AND SERVICE STANDARD.
Assistant Restaurant Manager
DOMINOS PIZZA
08.2013 - 12.2013
- HAVE NEVER TRIED FAST FOOD PLACE, AND PIZZA HAPPEN TO BE ONE OF MY FAVOURITE FOOD SINCE THE DAY I START AT SPIZZA FOR FRIENDS, I DECIDED TO GIVE IT A TRY.
- A LOT I LEARN REGARDING IT, FROM SHELF LIFE, TO PREPARATION, TO QUANTITY AND QUALITY OF A PIZZA.
- A GOOD EXPERIENCE.
Assistant Restaurant Manager
INDOCAFE THE WHITE HOUSE
01.2011 - 06.2013
- WAS STILL EAGER TO LEARN THE FINE DINING, I DECIDED TO GIVE A TRY, WAS AROUND FOR A YEAR, GREAT LEARNING EXPERIENCE AND ONE OF THE FINEST PERANAKAN FOOD I HAVE TASTED.
Bar and Operations Manager
TURNSTYLES SPORTS BAR/BIG EASY
01.2007 - 12.2011
- WAS JOINING A FRIEND TO HELP HIM OUT IN HIS NEW BUSINESS VENTURE.
- START OF WITH ONE OUTLET IN HOLLAND VILLAGE, AND THE REST WAS HISTORY.
- DUTIES ARE TO MAKE SURE ALL THE OUTLET IS FUNCTIONAL DAILY, WORK HAND IN HAND WITH SUPPLIERS AND MEDIA, TRAVELLING TO ALL OUTLET DAILY TO SAY HELLO TO THE REGULARS, AND AT THE SAME TIME LOCKING ONE OF THE THREE OUTLET.
Bar and Operations Manager
SENSO RESTAURANT/SPIZZA FOR FRIENDS
01.2004 - 12.2006
- MY FIRST FINE DINING RESTAURANT, WAS HIRED AS A BAR MANAGER BUT ONLY MANAGE THE BAR AFTER THE DINNER HOUR AS MOST OF THE GUEST WILL BE IN THE BAR FOR DRINKS, SO DURING THE DINNER PERIOD, I WILL BE ASSISTING MY COLLEAGUES AT THE DINING HALL.
- AFTER ABOUT A YEAR, I WAS TRANSFERRED TO SPIZZA FOR FRIENDS AS THERE WAS SHORTAGE OF MANPOWER.
- MY JOB DESCRIPTION IS THE SAME AS MY OTHER PREVIOUS JOB.
Bar Supervisor - Bar Manager
ROOTZ THE CLUB, HENDRIXS, SOUTHBANK, MAD MONKS
01.2000 - 12.2004
- I WOULD SAY A KICK START OF WHAT MY CAREER JOURNEY HAS BEEN SO FAR.
- WAS LOOKING AFTER 4 OUTLETS AFTER 2 YEARS AS A SUPERVISOR BEFORE WAS PROMOTED TO BAR MANAGER.
- TO HANDLE THE ORDERING, MAINTAIN THE STAFF, ALTOGETHER THERE IS 15-20 UNDER MY BELT, DOING THE ROSTER, INVENTORY, CASHIER AND TRAINING.
Education
n level -
Telok kurau secondary
geylang12-1994
Skills
Team leadership
Money handling
Adaptability and flexibility
Timeline
Assistant Manager
Club Rangoon
08.2024 - Current
General Manager
DRTY BLONDE
07.2022 - 11.2023
Operation Manager
JBISTRO
04.2022 - 12.2022
Restaurant Manager
PROVIDORE CAFÉ AND RESTAURANT
03.2020 - 12.2021
Supervisor
AURA SKYLOUNGE
04.2018 - 02.2021
Asst Manager
ZAFFERANO ITALIAN RESTAURANT & ZBAR
01.2017 - 02.2018
Restaurant Manager
MOOSEHEAD RESTAURANT AND BAR
05.2015 - 11.2016
Bar Manager
SOI 60
04.2014 - 04.2015
Assistant Restaurant Manager
DOMINOS PIZZA
08.2013 - 12.2013
Operations Manager
PIES AND COFFEE (3 LOCATIONS)
06.2013 - 03.2014
Assistant Restaurant Manager
INDOCAFE THE WHITE HOUSE
01.2011 - 06.2013
Bar and Operations Manager
TURNSTYLES SPORTS BAR/BIG EASY
01.2007 - 12.2011
Bar and Operations Manager
SENSO RESTAURANT/SPIZZA FOR FRIENDS
01.2004 - 12.2006
Bar Supervisor - Bar Manager
ROOTZ THE CLUB, HENDRIXS, SOUTHBANK, MAD MONKS
01.2000 - 12.2004
n level -
Telok kurau secondary